Specialized Consumer Client Solutions - Business Support Manager

Bank of America • Charlotte, NC

1d • Onsite

About The Position

At Bank of America, the purpose is to help make financial lives better through Responsible Growth and by delivering for clients, teammates, communities, and shareholders. The company is committed to being an inclusive workplace, attracting and developing talent, supporting wellness, recognizing performance, and making an impact in communities. Bank of America maintains an in-office culture with specific attendance requirements, allowing for flexibility based on role-specific considerations. This role offers opportunities to learn, grow, and make an impact. The Business Support Manager (BSM) is responsible for managing the coordination and delivery of diverse administrative functions for a department or line of business. This includes acting as a central point of contact for senior leadership routines, financial control/budgeting, personnel processes, audit/compliance, premises, associate training, service quality, process improvements, business continuity, and communications. The BSM interacts with various business partners to deliver strategic work efforts and ensure tactical priorities are met, specifically supporting the Specialized Consumer Client Solutions organization by driving responsible growth through collaborative business partnerships and providing timely reporting and data-driven analysis.

Requirements

• Excellent people skills and emotional intelligence
• Advanced PowerPoint, Excel and SharePoint skills
• Self-starter able to work independently, with minimal oversight and guidance
• Expertise in Process Understanding and Design
• Strong organization skills, including the ability to manage multiple responsibilities, prioritize and meet deadlines
• Strong communication/presentation skills
• Ability to lead through influence

Nice To Haves

• Associate's Degree or equivalent work experience
• Strong leadership abilities, communication and delegation skills
• Expert level Microsoft suite skills, particularly PowerPoint and Excel

Responsibilities

• Leads communication, coordination and connectivity across the leadership team
• Partners with peers and control partners to ensure strong engagement and adherence to risk management and operational risk policies and processes
• Drives the successful execution of team events and routines, including logistics, communications and gathering feedback
• Develops comprehensive plans around key organizational priorities and ensures all accountable parties understand respective roles/responsibilities
• Partners with reporting and analytics team to ensure accurate reporting while seeking opportunities to reduce manual processes
• Assists senior executive and team with a full range of engagements, including process improvement and project initiatives
• Provides oversight of key deliverables and validates accurate and timely completion

Benefits

• industry-leading benefits
• access to paid time off
• resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve
• Discretionary incentive eligible
• Eligible to participate in the annual discretionary plan based on individual performance, line of business/group performance, and overall company success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees