Business Support Manager II

Bank of America • Chandler, AZ

5d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Manages diverse administrative and operational functions usually for a very large, complex department or for an entire complete of business that may be regional or national in scope, often requiring associates in one or more location. This role often includes oversight of associates across multiple locations. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers. Leads through influence in a matrixed environment, partnering with senior leadership and managers to achieve strategic objectives without direct supervisory responsibility. Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities. Key areas of responsibility : Governance Workforce planning and headcount management Financial oversight Personnel processes Audit and compliance coordination, Facilities management, and Project coordination. Additionally in this role you will : Supports associate training and development, service quality initiatives, process improvement efforts, business continuity planning, and internal/external communications. Partners closely with senior leadership to assess current processes, identify opportunities for enhancement, and develop and implement strategic initiatives that drive operational efficiency and continuous improvement. Requires in-depth knowledge of the department’s functional areas, products, and services, along with a strong working understanding of Consumer Investments, enterprise policies, programs, and procedures.

Requirements

• 3+ years of leadership experience, preferably within an investment-related field or in risk management, supporting senior leaders in a complex organizational environment
• Strong analytical, enterprise leadership and organizational skills with a focus on attention to detail
• Ability to think strategically across the organization to identify opportunities to improve overall performance efficiency.
• Flexibility – ability to adjust to changing/competing priorities
• Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently.
• Excellent written / verbal communication skills and executive presence
• Advanced/Expert MS Office skills, especially Excel and PowerPoint
• Extremely organized/excellent time management skills with ability to manage and prioritize competing priorities.
• Proven ability to develop executive ready communications and presentations that synthesize data and tell the story.
• Ability to develop comprehensive plans around key organizational priorities and ensure all accountable parties understand respective roles/responsibilities and are held accountable.
• Organization, attention to detail and ability to handle sensitive business information is absolutely critical.
• Prior experience managing multiple projects and adjusting to changing deadlines.
• Resourceful – ability to navigate a large and complex organization
• Self-starter, detail oriented and ability to work with minimal supervision.
• Prior experience handling multiple facets of an end-to-end business: financial management, project management, governance, operations and technology management, and executive routine coordination.
• Thorough knowledge of the department or business units functional area or products.
• Working knowledge of general bank policies, programs and procedures and financial/accounting practices.
• In-depth knowledge of bank policies and programs and of the departments functional operations.
• In-depth knowledge of the department’s functional areas, products, and services, along with a strong working understanding of Consumer Investments, enterprise policies, programs, and procedures.

Nice To Haves

• Managerial Responsibilities: This position may also have responsibilities for managing associates.

Responsibilities

• Manages diverse administrative and operational functions usually for a very large, complex department or for an entire complete of business that may be regional or national in scope, often requiring associates in one or more location.
• Includes oversight of associates across multiple locations.
• Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication.
• Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements.
• Leads the support/administrative functions for a somewhat large department usually at a local level.
• Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement.
• Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department.
• May direct workflow activities.
• Supports associate training and development, service quality initiatives, process improvement efforts, business continuity planning, and internal/external communications.
• Partners closely with senior leadership to assess current processes, identify opportunities for enhancement, and develop and implement strategic initiatives that drive operational efficiency and continuous improvement.
• Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Assesses talent and builds bench strength for roles across the organization.
• Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Benefits

• Access to paid time off
• Resources and support to our employees
• Discretionary incentive eligible
• Annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed