Business Support Manager II

Bank of America•Charlotte, NC

16h•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers. Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

Requirements

5+ years of Consumer Banking and/or Home Lending Experience
5+ years of demonstrated experience managing a group of direct reports to achieve successful business results
Proven ability to collaborate as a team player within a Business Support structure, contributing to shared goals and fostering a cooperative, solutions oriented environment
Strong analytical, problem solving, conceptual thinking, attention to detail, and sense of urgency
Adept at balancing multiple and competing priorities; outstanding organizational and planning skills
Strong communication skills: written and verbal in front of larger audiences and senior leaders, strong executive presence
Ability to plan and facilitate meetings across various levels of stakeholders/support partners as well as prepare communication materials and PowerPoint decks (executive level)
Experience building relationships, communicating effectively and influencing others
Excellent teamwork and ability to navigate the organization through positive relationships
Strong Microsoft Office skills, specifically PowerPoint, Excel, Word, SharePoint; can build presentations for senior leadership

Nice To Haves

Bachelor’s Degree or equivalent work experience

Responsibilities

Responsible for the support and resources to enable efficient execution across all Consumer Lending functions.
That is accomplished through the leadership of a team of Business Support Leads and individual contributions.
Partner with Consumer Banking Region Executives and other leaders with Consumer Lending to plan, coordinate, and execute day-to-day (operations, communication, readiness, talent management, and employee engagement) support and initiatives.
Also responsible for broader Consumer Lending responsibilities including initiative management and executive presentation building.

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