Business Support Manager II

Bank of America • Charlotte, NC

1d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include:financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally, has full management responsibility over a relatively large team and may manage one or more levels of managers. Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of workflow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

Requirements

• 7+ years of experience in process management, business administration or a related field
• Highly organized with strong project management skills; must balance multiple priorities, adapt to unexpected events in a deadline driven environment
• Catalyst for change and a proven track record of implementing innovative solutions and fostering a culture of operational excellence
• Experience driving efficiency improvements through process re-engineering and the strategic adoption of new technologies
• Entrepreneurial and strategic mindset, self-starter, with excellent anticipation skills; problem solving; follow up
• Strong communication skills (written, verbal and interpersonal) including tact, diplomacy and ability to influence multiple stakeholders
• Ability to prepare communications and reports for senior management
• Proficient in Microsoft business applications

Nice To Haves

• Experience within The CFO Group, with a strong understanding of CFO processes

Responsibilities

• Individual serves as lead for GTOF COO admin team driving integration on daily operational activities and strategic initiatives
• Partner with senior leadership to strategize and execute CFO initiatives including Finance of the Future, ESAT Action Plan, location strategy, and enablement opportunities supporting operational excellence; translate strategy into executable plans with clear ownership and outcomes.
• Prepare senior executive for SLT offsites, year‑end reviews, Town Halls, and CFO‑sponsored initiatives; serve as a key driver in organizing communication, alignment, and adoption across diverse audiences.
• Lead engagement in operational excellence initiatives focused on simplification, efficiency, and productivity; large‑scale transformation initiatives requiring collaboration and execution across multi‑phase change efforts.
• Provide leadership on workforce strategy, employee technology, capacity planning, and expense optimization; align workforce and location decisions with long‑term financial objectives.
• Support execution discipline through risk management, business continuity planning and monitoring, and escalation of delivery risks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed