Business Support Representative II

Pinnacle Bank/Bank of Colorado • Gretna, NE

8d • Onsite

About The Position

GENERAL SUMMARY:
At the direction of the Business Support Supervisor, provide customer service and data entry support via the telephone, chat and email in compliance with established policies and procedures.

Requirements

• Knowledge of Fiserv internet banking software and general banking operations.
• Ability to communicate effectively with management, customers and co-workers.
• Ability to pay close attention to detail and work with a high degree of accuracy.
• Ability to meet deadlines and work independently.
• Ability to assist others within the department.
• Skills in problem solving.
• Ability to make sound decisions using information at hand.
• High school graduate or equivalent.

Responsibilities

• Sets up new customers in compliance with established policies and procedures.
• Verifies accuracy of submitted customer documents and agreements in accordance with established policies and procedures.
• Provides support of questions and situations to customers.
• Assists Business Support Supervisor with related projects as requested.
• Regular and reliable attendance.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees