Business Support Manager II

Citizens Financial Group • Johnston, RI

1d

About The Position

The Business Support Manager II Fiduciary Services & Governance is responsible for providing strategic, operational, and governance support to Fiduciary Services leadership. This role ensures effective oversight of fiduciary activities, governance processes, risk management, regulatory compliance, policy administration, and business operations. The position serves as a key liaison among business leaders, risk partners, compliance teams, legal counsel, auditors, and corporate governance committees, and bank regulators to promote sound fiduciary practices and operational excellence.

Requirements

• 5–10 years of experience in trust, fiduciary services, wealth management, banking, risk management, governance, compliance, or related functions.
• Experience supporting fiduciary committees, governance programs, or regulatory compliance initiatives.
• Knowledge of fiduciary regulations, risk management principles, and governance best practices.
• Strong project management and organizational skills.
• Excellent analytical, reporting, and problem-solving abilities.
• Ability to synthesize complex information and present recommendations to senior leadership.
• Strong written and verbal communication skills.
• Advanced proficiency with Microsoft Office Suite, including Excel, Power BI, Word, and PowerPoint.
• Ability to manage multiple priorities in a fast-paced, highly regulated environment.
• High level of professionalism, integrity, and confidentiality.

Nice To Haves

• Bachelor's degree preferred
• 3+ years of experience in financial services preferred
• CTFA certification a plus
• Strong understanding of fiduciary principles, trust administration, and wealth management operations preferred.

Responsibilities

• Support the development, implementation, and monitoring of fiduciary governance frameworks, policies, and procedures.
• Coordinate fiduciary committee activities, including agenda preparation, meeting materials, minutes, and action-item tracking.
• Monitor adherence to fiduciary standards, regulatory requirements, and internal policies.
• Assist in identifying and escalating fiduciary, operational, compliance, and reputational risks.
• Support governance reporting for executive leadership, boards, and oversight committees.
• Provide administrative and operational support to Fiduciary Services leadership.
• Coordinate strategic initiatives, project management efforts, and organizational priorities.
• Develop management reporting, dashboards, and key performance indicators (KPIs).
• Analyze business trends, productivity metrics, and operational effectiveness.
• Assist with budget planning, resource allocation, and expense management.
• Partner with Risk Management, Compliance, Internal Audit, and Legal teams to address governance and regulatory matters.
• Prepare and coordinate responses to audits, examinations, and regulatory inquiries.
• Track findings, remediation plans, and corrective actions.
• Assist with risk assessments, control testing, and issue management processes.
• Ensure documentation supports regulatory and fiduciary requirements.
• Maintain and enhance fiduciary policies, procedures, job aids, and governance documentation in conjunction with business partners.
• Coordinate and participate in periodic policy reviews and updates.
• Ensure proper record retention and documentation standards are consistently applied.
• Facilitate communication and implementation of policy changes across the organization.
• Prepare executive-level reports on fiduciary operations, risk metrics, compliance matters, and governance activities.
• Analyze trends and provide recommendations to enhance operational efficiency and risk mitigation.
• Support data integrity and reporting accuracy across fiduciary functions.
• Develop presentations and briefing materials for leadership meetings.
• Serve as a trusted partner to Fiduciary Services leadership and business line managers.
• Build collaborative relationships across trust administration, investment management, legal, compliance, risk, operations, and vendor teams.
• Facilitate communication among internal and external stakeholders.
• Support training and awareness programs related to fiduciary governance and compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level