Business Support Manager II - Global Technology

Bank of America•Chandler, AZ

5d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers. Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities. LOB Position Summary: Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input and when to act independently Acts as the glue that connects the organization, overseeing the full book of work across financial and resource management, risk mitigation, process optimization and portfolio delivery to ensure seamless execution and alignment across CTI. Serve as a strategic thought partner and trusted advisor to senior leadership, ensuring alignment and execution of key priorities. Manages executive operations, drives effective collaboration, and upholds high standards for decision-making, processes, and analytical rigor. Acts as a proxy in key internal and external meetings to support desired outcomes. Drives strategic and annual planning, translating goals into actionable initiatives and clear communications. Drives transparency, engagement, and alignment across teams while championing operational excellence and cross-functional efficiency. Acts as a strategic integrator and embedded partner, facilitating communication, collaboration, and cross-team alignment identifying and resolving bottlenecks, enabling seamless execution of key initiatives through proactive problem-solving and end-to-end oversight. Serves as the point person for coordination of business activities including staff meeting agendas/logistics, resource forecasting, requisition/hiring management (resource strategy), personnel processes, workspace governance, engagement activities, communication and articulates risks and opportunities to forecast Develops executive level presentations and communications Applies strong analytical, financial management, and organization skills to drive data-driven decision-making, optimize resource allocation, and ensure operational efficiency Excellent written & verbal communication skills and executive presence Advanced/Expert MS Office skills, especially Excel and PowerPoint Prior experience in finance or business support preferred

Requirements

5+ years of applicable experience
Proven ability to navigate and influence at all levels in the organization
Strong interpersonal skills and executive presence
Proven ability to exercise independent and proactive leadership
Highly strategic and analytical thinker who can think long-term while balancing day-to-day operational needs
A master problem solver able to constantly think five steps ahead, anticipating and solving needs before they occur with creative and practical solutions.
Independent thinker who is proactive and takes initiative to solve business problems
Exceptional attention to detail and a strong sense of urgency. Even when there are numerous priorities, tasks, and deadlines, you are not easily flustered. You can multitask and prioritize quickly, smartly and based on the needs of the business and of leadership.
Excellent written & verbal communication skills. Proven ability to influence and engage senior leaders and stakeholders and have an appreciation for how important the details are in communication and can deliver accordingly.
Strong project management skills and organizational skills with meticulous attention to detail, and a track record for executing on strategic initiatives and delivering results, especially in a high-growth environment.
Collaborative, team-focused mindset with a passion for building relationships and supporting high-performing teams.
5+ year experience in project management or business support roles; experience with business operations, financial oversight, and workforce management/hiring
Strong analytical, financial management and organizational skills with a focus on attention to detail
Excellent written & verbal communication skills and executive presence
Advanced/Expert MS Office skills, especially Excel and PowerPoint

Nice To Haves

8+ years’ experience in project management or business support roles; experience with business operations, financial oversight, and/or workforce management/hiring
Global Technology experience
Risk Management experience
Working knowledge of bank policies, programs and procedures
Bachelor's degree

Responsibilities

Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location.
Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication.
Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements.
Leads the support/administrative functions for a somewhat large department usually at a local level.
Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement.
Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department.
Oversees the full book of work across financial and resource management, risk mitigation, process optimization and portfolio delivery to ensure seamless execution and alignment across CTI.
Serves as a strategic thought partner and trusted advisor to senior leadership, ensuring alignment and execution of key priorities.
Manages executive operations, drives effective collaboration, and upholds high standards for decision-making, processes, and analytical rigor.
Acts as a proxy in key internal and external meetings to support desired outcomes.
Drives strategic and annual planning, translating goals into actionable initiatives and clear communications.
Drives transparency, engagement, and alignment across teams while championing operational excellence and cross-functional efficiency.
Acts as a strategic integrator and embedded partner, facilitating communication, collaboration, and cross-team alignment identifying and resolving bottlenecks, enabling seamless execution of key initiatives through proactive problem-solving and end-to-end oversight.
Serves as the point person for coordination of business activities including staff meeting agendas/logistics, resource forecasting, requisition/hiring management (resource strategy), personnel processes, workspace governance, engagement activities, communication and articulates risks and opportunities to forecast
Develops executive level presentations and communications
Applies strong analytical, financial management, and organization skills to drive data-driven decision-making, optimize resource allocation, and ensure operational efficiency