Business Support & IT Professional

Vontobel • New York, NY

10d • $110,000 - $130,000

About The Position

Are you ready to be the go-to problem solver and tech-savvy hero for a dynamic team in the heart of New York City? Do you thrive on keeping things running smoothly while tackling challenges with a smile? Join our IT team and be part of a global acting team, where you'll play a pivotal role in ensuring seamless operations for our New York office and the broader US region. From IT Helpdesk to in-depth IT troubleshooting and IT Monitoring, you'll wear many hats and make a real impact in a fast-paced, collaborative environment. If you're a proactive multitasker with a passion for support and innovation, this is your chance! What would your role be? Hands-on IT support helpdesk and day-to-day IT operations / monitoring. Delivering high quality IT services to all globally and maintaining high availability of IT systems. Taking responsibility for workplace incident management and request fulfillment. Developing and executing plans to reduce ticket volumes and implement automation. Proactively owning and managing escalations from all users, liaising with internal IT teams and third parties to achieve satisfactory outcomes. Ensure that reporting is completed with regards to IT operational performance with a clear articulation and analysis of trends. Ensuring that US IT team is operating in adherence to IT protocols and standards across all utilized applications, in partnership with functional managers Building strong relationships and act as a bridge between IT, the US businesses and support functions. Facility management (e.g. building access, CCTV, Fire etc.) and member of the emergency team.

Requirements

• 5+ years of IT Support experience, preferably in financial services.
• Bachelor’s Degree is preferred.
• Profound M365 know-how.
• Sound knowledge of Windows, MS Teams, Azure & EntraID, and Virtualization technologies (Citrix, Hyper-V).
• Excellent costumer orientation and analytical skills
• Effective communication skills: listening, written, verbal.

Nice To Haves

• Knowledge of Market Data Applications would be an advantage.

Responsibilities

• Hands-on IT support helpdesk and day-to-day IT operations / monitoring.
• Delivering high quality IT services to all globally and maintaining high availability of IT systems.
• Taking responsibility for workplace incident management and request fulfillment.
• Developing and executing plans to reduce ticket volumes and implement automation.
• Proactively owning and managing escalations from all users, liaising with internal IT teams and third parties to achieve satisfactory outcomes.
• Ensure that reporting is completed with regards to IT operational performance with a clear articulation and analysis of trends.
• Ensuring that US IT team is operating in adherence to IT protocols and standards across all utilized applications, in partnership with functional managers
• Building strong relationships and act as a bridge between IT, the US businesses and support functions.
• Facility management (e.g. building access, CCTV, Fire etc.) and member of the emergency team.

Benefits

• Competitive salary depending on experience.
• Experienced, diverse team in an international environment.
• Agile environment in how we think, the way we work and our trust for each other.
• Flat hierarchy with collaboration at all levels.
• Collaborative spirit with opportunities to learn and thrive.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees