Business Support Group Analyst

Daimler Truck North America•Charlotte, NC

3d•Hybrid

About The Position

The Business Analyst will play a critical role in supporting and enhancing the credit decisioning systems at Daimler Truck Financial Services. This role bridges the business needs with IT capabilities, ensuring seamless customer experiences, compliance with financial regulations, and operational efficiency. The role focuses specifically on solutions utilized to gather and manage borrower data, transaction data inputs and reviews as well as tracking and communicating of approvals. Existing and future solutions must support country specific processes and regulatory requirements.

Requirements

Bachelor’s degree in Business, Finance, Information Systems, or related field
2-4 years of relevant experience or 6 years experience in lieu of degree
Experience as a Business Analyst, preferably in financial services.
Analytical mindset with ability to troubleshoot, validate, and optimize system logic.
Ability to communicate effectively across technical and non‑technical stakeholders.
Proficiency in requirements of documentation, process modeling, and functional specifications.
Basic understanding of AI-assisted workflows, including prompt formulation, summarization, and research support.

Nice To Haves

Experience with off-the-shelf, in-house developed credit decision systems or related platform solutions is a plus.
Background in automotive finance or equipment leasing industries.
Knowledge of consumer and commercial credit agencies and scoring/rating processes.

Responsibilities

Collaborate with stakeholders (sales, risk, credit, compliance, IT) to elicit, document, and refine business requirements.
Analyze workflows (borrower group data gathering, decisioning automations, approval processes and transaction documentation) and translate findings into opportunities for improvements of data quality and operational efficiencies.
Serve as subject matter expert for decisioning system functionality
Coordinate new product setups with point of sale, contract funding and contract management support teams
Partner with IT teams to design, test and deploy system enhancements, integrations, and bug fixes.
Partner with credit, risk and compliance teams to monitor decision relevant regulatory changes and implement required updates.
Act as liaison between business users and technical teams, ensuring clarity and alignment.
Provide training, documentation, and support to credit teams.
Communicate project updates, risks, and timelines to leadership.

Benefits

annual bonus program
401k company contribution with company match up to 8% as well as non-elective company contribution of 3 - 7% depending on age
starting at 4 weeks paid vacation
13+ calendar holidays
8 weeks paid parental leave
employee assistance program
comprehensive healthcare plans and wellness programs
onsite fitness (at some locations)
tuition assistance and volunteer paid time off
short-term and long-term disability plans