Business Support Coordinator

ProSource•Golden, CO

1d•Remote

About The Position

The Business Support Coordinator plays a critical role in supporting the Regional Business Manager by serving as a central communication and documentation hub between ProSource members, vendors, and internal teams. This position is often the first point of contact for members, making it essential that every interaction reflects professionalism, warmth, and a commitment to delivering an exceptional ProSource member experience. Beyond administrative support, this role is essential in bridging the gap between field activity and organizational visibility by maintaining accurate documentation, tracking engagement, and ensuring consistent follow-through across all member touchpoints. The ideal candidate is highly organized, meticulous, and relationship-driven, with the ability to translate conversations and activity into clear, actionable insights that support both member success and internal alignment.

Requirements

Strong organizational and administrative skills with exceptional attention to detail.
Outstanding communication and interpersonal skills with a relationship-first mindset.
Proficiency in Salesforce or similar CRM systems.
Ability to manage multiple tasks, timelines, and shifting priorities.
Initiative-taking problem solver committed to supporting member success.
Positive, service-oriented mindset with a willingness to learn and adapt.

Responsibilities

Serve as a responsive, professional point of contact for member inquiries, ensuring timely and clear communication.
Support follow-up processes tied to member engagement, ensuring no gaps in communication or accountability.
Maintain accurate documentation of all member interactions within Salesforce.
Monitor and support Salesforce data quality, ensuring member and vendor records are complete and actionable.
Maintain and update dashboards related to leads, events, observations, and quarterly engagement activity.
Support reporting and follow-up processes:
Pull and follow up weekly on lead generation reports.
Pull and follow up weekly on missing sales data.
Conduct proactive outreach to members to encourage participation in training programs and V11 working groups.
Track member interest, participation, and feedback to support engagement strategy.
Collaborate with Events, Marketing, and Education teams to ensure smooth and valuable member experience.