Business Support Associate-San Diego

TEK Systems•San Diego, CA

1d•Onsite

About The Position

The Business Support Associate is responsible for providing timely and value-adding customer service to our customers including, but not limited to contract employees, clients, corporate, center, , and internal partners. This is a customer-facing role that will require ongoing support of customer interactions, as well as problem resolution, along with maintaining general office operations.

Requirements

Ability to prioritize, organize, problem solve and meet deadlines and goals
Ability to communicate effectively and provide follow up
Capability of working in a team-oriented environment and deliver/receive honest feedback
Thorough knowledge of business policies and operational practices
Excellent written/oral communication and interpersonal skills
Strong decision-making ability
Ability to build strong partnerships with all i customers, both locally and in our corporate and center-based locations
Integrity and ability to maintain confidentiality and personal credibility
Ability to tackle complex issues and develop innovative, practical solutions
Understanding of the Allegis organization; context, complexity, dynamics, key issues and drivers
Understanding how information impacts the operating company and how data will be used to support operating company decisions
Action and detail oriented; able to prioritize while handling multiple tasks
1 + years’ experience in a customer service related position
Associates degree or two years of applicable experience in customer service

Nice To Haves

Ideal candidates would have prior internship or work experience in customer service or a business environment.
Team player
Tactful and diplomatic
Self-starter/initiator
Critical thinker
Seeks growth and self-improvement
Flexible
Resilient/composed
Self-aware

Responsibilities

Support consultant in person onboarding activities utilizing Office Visit calendar in ACT. Activities include I-9 form and E-Verify completion asset ordering, and customer specific equipment ordering.
Partner with center field support and internal employees to ensure seamless consultant onboarding, timely payroll completion, and superior life cycle management service is provided by utilizing Cases.
Conduct internal employee onboarding process start to finish.
Submit weekly payroll for internal employees.
Provide general business support to Director of Branch Operations or Office leader.
Provide general business support to all internal employees.
Provide outstanding front office customer service (telephone and reception area)
Maintain outstanding levels of administrative support to all internal and external employees and assist with problem resolution related to process, operational, and technology questions.
Serve as point of contact for TEKsystems real estate communications (support any in-office updates/moves/installations),and building property management.
Manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.).
Provide education and support to field office producers around critical consultant operational processes.