GCIB COO – Business Support Associate

Bank of America • New York, NY

8d • $95,000 - $100,000 • Onsite

About The Position

Deliver day-to-day operational support across Global Markets and GCIB trading floors. Serve as a central coordination point across business, technology, telecom, and control partners. Support all employee levels while maintaining alignment with senior management priorities.

Requirements

• Strong communication and stakeholder management skills
• High attention to detail across operational and regulatory activities
• Ability to lead, resolve issues, and drive execution
• Analytical mindset with focus on efficiency and cost awareness
• Strong judgment and discretion with sensitive information
• Effective time management and prioritization skills

Responsibilities

• Execute onboarding and offboarding, including access, hardware, software, and voice setup.
• Maintain seating plans and workforce tracking (including RIF logs).
• Manage telecom requests across NSR and myTechnology processes.
• Coordinate technology and telecom needs across the floor.
• Enforce trading floor standards and etiquette.
• Approve after-hours work on Global Markets floors.
• Submit and manage Market Data requests.
• Approve Direct Line requests.
• Provide guidance on bank policies, procedures, and practices.
• Serve as liaison across HR, Legal, Compliance, Supervision, and Corporate Security.
• Support campus recruiting efforts including interns and campus hires.
• Partner with senior management on day-to-day business needs.
• Ensure alignment with supervision and compliance requirements.
• Partner with technology and telecom to resolve issues and maintain trading floor stability.
• Ensure Day One access readiness for new hires and transfers.
• Coordinate floor moves and seating changes across trading environments.
• Manage hardware allocation and requests.
• Ensure accurate cost allocation for move activity.
• Support space and capacity management across Global Markets and Capital Markets floors.

Benefits

• Access to paid time off
• Resources and support to our employees
• Discretionary incentive eligible
• Annual discretionary award based on individual performance, line of business performance, and overall company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed