Business Support Analyst - Supply Chain Admin and Support

UT MD Anderson Cancer Center • Houston, TX

1d • $33 - $49 • Hybrid

About The Position

The Business Support Analyst serves as the primary business analyst and systems support resource for a complex portfolio of supply chain technology applications that support inventory, warehouse, delivery, procurement, contract management, and operational workflows. The Business Support Analyst translates operational requirements into system configurations, testing plans, and process documentation while supporting critical supply chain systems and stakeholders. The Business Support Analyst also serves as a subject matter expert across multiple platforms, ensuring operational efficiency, and successful system performance. As a Business Support Analyst at UT MD Anderson, you will collaborate with operations, information technology, clinical teams, and vendor partners to support strategic supply chain initiatives.

Requirements

• Bachelor's Degree in Healthcare, Finance, Business, Economics, or a related field.
• 3 years of experience in patient access, revenue cycle, clinical operations, or a related area.
• Strong analytical skills.
• Supply chain experience.
• Business systems knowledge.
• Requirements gathering expertise.
• Testing experience.
• Ability to communicate effectively with cross-functional stakeholders.

Nice To Haves

• Supply chain experience.

Responsibilities

• Maintain accurate and current item master file content in PeopleSoft and Tecsys SCM and process add/change requests within defined service levels.
• Analyze purchase order transactions and recommend suppliers for online catalog or item master file enablement.
• Maintain item dimensional and classification data to support inventory slotting and fulfillment operations.
• Maintain the Institutional Item Master and coordinate item inactivation with clinical stakeholders based on utilization.
• Develop queries, reports, and analyses that support item master file quality, and governance.
• Research and analyze Group Purchasing Organization contract details and accurately load contract data into eProcurement systems.
• Administer catalog management tools and evaluate supplier catalog price updates for approval or rejection.
• Maintain Group Purchasing Organization and locally negotiated contracts in PeopleSoft.
• Execute contract price validation processes to prevent purchase order and invoice discrepancies.
• Support priority supplier price management activities in collaboration with Purchasing Services and stakeholders.
• Maintain inventory-related content and supply chain inventory applications in partnership with Materials Management and Consolidated Service Center operations.
• Support onboarding of new departments and locations into inventory management systems.
• Develop training guides and deliver end-user training.
• Serve as liaison between inventory management users and Information Security for system access authorization.
• Serve as subject matter expert for PeopleSoft Supply Chain Management modules and Total Contract Manager applications.
• Support the Supply Chain Help Desk through phone and email support activities.
• Monitor batch processes, execute on-demand jobs, resolve batch failures, and maintain scheduling processes.
• Troubleshoot workflow errors, transaction processing failures, and reporting issues.
• Develop and execute testing scripts for system changes and create PeopleSoft queries to support reporting needs.
• Review business processes with users and document current-state and future-state requirements.
• Participate in data mining, analysis, reporting, and key performance indicator tracking activities.
• Develop and maintain Business Requirements Documents for Tecsys Warehouse Management System, Delivery Management, and Supply Chain Management workstreams.
• Facilitate and document requirements sessions with operations, information technology, and cross-functional stakeholders.
• Author, coordinate, and execute user acceptance testing scripts; document defects and manage retesting efforts through signoff.
• Support system integration testing across connected platforms and track issue resolution activities.
• Maintain readiness trackers and cutover checklists during transitions and stabilization efforts.
• Document process flows, configuration decisions, standard operating procedures, and work instructions.
• Act as the primary liaison between operational teams and technology partners regarding system issues, enhancements, and change management initiatives.
• Perform other duties as assigned.

Benefits

• Employer-paid medical coverage starting day one for employees working 30+ hours/week
• Optional group dental, vision, life, AD&D, and disability insurance.
• Accruals for PTO and Extended Illness Bank
• Paid holidays
• Wellness, childcare, and other leave options.
• Tuition Assistance Program after six months of service
• Access to extensive wellness, fitness, and employee resource groups.
• Defined-benefit pension through the Teachers Retirement System
• Voluntary retirement plans
• Employer-paid life and reduced salary protection programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level