Business Support Analyst Senior

USAA•Tampa, FL

1d•$85,040 - $162,550•Hybrid

About The Position

As a Business Support Analyst Senior you will support the business by analyzing and evaluating relevant complex business data, information, metrics and processes to identify opportunities and solutions to business plan development and optimization of business operations. Responsible for supporting key functions and providing recommendations to achieve current and future business strategy needs/objectives.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
5 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
Advanced knowledge in a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.
Knowledge of business operations and systems/business requirements processes.
Experience facilitating and driving collaboration to common understanding of business requirements and driving standard enterprise wide business processes.
Knowledge of business analysis tools for ex: MS Excel, Tableau, SQL.

Nice To Haves

Experience in Member Feedback Analytics (Complaints)
Project Management Experience

Responsibilities

Develop and maintains an understanding of overall complex business functions with in-depth knowledge of specific areas/functions and related activities.
Provide expertise in development of business goals and objectives to exploit all distribution channels, leverage use of data, and simplify processes.
Provide operational support on current complex processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.
Validate information and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions.
Participate in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
Maintain broad system knowledge, stays current on all system enhancements, identifies training needs and implements plans.
Maintain broad business knowledge, stays current on key business strategies & initiatives and identifies opportunities for support and enablement.
Assist with the documentation of new and revised departmental procedures.
Gather information for complex processes, analyzes data and trends, identifies root causes, and develops work products.
Serve as a resource to team members on escalated issues of a routine nature.
Review and analyzes reports and provides recommendations to improve matrix and reporting controls.
Develop and analyzes additional ad-hoc reports as needed by Management and or Regulatory Agencies.
Contribute on policies, standards, risk management and controls related to relevant processes.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.