Business Support Analyst Lead

Bernalillo County•Albuquerque, NM

3d•$69,451 - $109,720•Hybrid

About The Position

The Business Support Analyst Lead performs advanced, specialized professional work requiring technical expertise and a deep understanding of complex analytical procedures, programming, systems, and business processes and functions. Works with a significant degree of independent authority and judgment. Leads project teams or provides subject matter expertise in information systems analysis, including defining user requirements, conducting feasibility studies, designing systems, developing program specifications, performing testing, and supporting implementation.

Requirements

Bachelor’s Degree in Computer Science, Information Systems, or related field.
Six (6) years of work experience performing development and analysis in a comparable complex information systems environment.
Any equivalent combination or related education and/or experience may be considered for the above requirements.
Successful completion of a post-offer employment medical examination and background investigation.
Adherence to all County safety guidelines.
Complete all FEMA training(s) assigned to this position.
Possession of a valid New Mexico driver’s license by the date of hire and maintenance of a valid license while employed in this position.
Complete required supervisor training, if applicable.

Responsibilities

Coordinates with systems, network, and database administrators to implement application or system design specifications and ensure integration across multiple platforms and technologies; maintains effective communication with users regarding vendor activities, issues, timelines, and project status.
Analyzes and evaluates computer network design, operating systems, and business requirements; consults with departmental personnel to identify opportunities for strategic network enhancements; designs system architecture, network infrastructure, and configuration solutions that align with organizational needs; develops and executes improvement plans.
Serves as administrator for large and highly complex databases; researches and defines database environment requirements and specifications; determines integration needs to ensure interoperability across multiple platforms and technologies.
Oversees the integrity and security of County networks and all related components, including hardware, software, and user access; monitors network activity for malicious behavior; filters threats; retrieves data for investigations; defines and maintains network and data security standards; performs computer forensics as authorized; researches emerging threats and implements new security products and procedures.
Provides recommendations for hardware and software enhancements to support business goals; recommends and/or implements operating system modifications to optimize performance and resolve resource issues; develops and executes improvement plans.
Serves as a technical expert within the assigned area; provides guidance and direction to professional staff; resolves complex technical issues; participates in strategic planning for system and application development or modification.
Leads the work of subordinate IT staff within an assigned unit; directs the efforts of peers and team members on assigned projects to ensure successful execution.
Prepares reports, correspondence, and technical documentation; participates in committees and task forces; attends meetings, conferences, and training sessions.
Handles sensitive and/or confidential records, documents, and information with discretion and in accordance with confidentiality policies and standards.
Performs other related duties as assigned. Position responsibilities may vary depending on the specific allocation and focus of the role.