Business Supervisor

UPS•San Bernardino, CA

2d•$93,360 - $134,820•Onsite

About The Position

This position manages the daily operational business requirements of the center including safety processes, service elements, and Key Performance Indicators (KPIs). This position manages Labor cases and Human Resources (Workday) updates. This position manages various On Road activities as well as coordinates end of day service provider routine. This position covers On Road, Package Dispatch, and manager responsibilities as needed. This position trains, coaches, and supervises others.

Requirements

Excellent communication skills
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and a working knowledge of UPS Software and Systems including Time and Labor, DCS, ODSe, GTS, Workday
On Road experience and PDS Skills including knowledge of DPS, DMS, and Dispatch Principles
Department of Transportation (DOT) Medical Card
Prior Supervisor experience is required.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

Knowledge of Preload operations
Familiar with processes in the following groups: HR, Labor, Automotive, IE, BaSE

Responsibilities

Performs key performance indicator analysis for high gain employees
Provides performance recap for manager’s results and expectations daily
Oversees part-time center supervisors and ensures daily tasks and training are completed
Reviews and updates the customer experience dashboard, onboards new customers
Performs general dispatch planning and adjustments with a daily review of the RTWs
Manages on road dispatch and communicates service provider load adjustments to the others
Coordinates vehicle lineup with various groups, including dispatch and wash
Prepares discipline, grievances, and service provider concerns
Monitors the GSHRMIS dashboard and all safety compliance components
Covers Business Manager responsibilities when necessary