Business Strategy Director

Salesforce•Washington DC, CA

2d•Remote

About The Position

The Business & Experience Strategist role is part of our pre-sales Business Strategy team, dedicated to partnering with our broader Salesforce team to drive clear value with our most strategic customers. We bridge the gap between "what should we build" and "why it matters," ensuring that every solution we propose is grounded in business value and customer-experience principles. Whether we are reframing a complex problem or setting a long-term vision, we strive to lead our most strategic customers through the digital labor revolution with confidence and clarity. We are looking for a seasoned strategist to act as a high-level thought leader. In this role, you will define the next generation of engagement by driving Agentic Experience (AX) strategy. You will be the architect of the "why," partnering with our delivery teams to ensure that the future vision—from autonomous agents to headless ecosystems—is executed with integrity and purpose.

Requirements

15+ years experience leading multi-disciplinary teams (design, strategy, tech) to bring successful, user-centered products to market.
Salesforce Ecosystem Expert: You have an understanding of how Salesforce products and solutions (Data Cloud, AI, and Core Clouds) translate into tangible business value. You know how to architect a vision that maximizes platform value and drives long-term consumption and adoption.
AI & Agentic Fluent: You are deeply immersed in AI tools and modern ways of working. You don't just talk about AI; it is a core part of your process, and you can vividly "paint the picture" for customers of how autonomous agents will transform their business.
Executive Orientation: You have a proven track record of building trusted relationships with senior executives (CEO/VP+) and influencing priorities across large, matrixed organizations. Mastery of storytelling and presentation skills, with the ability to create clarity out of the chaos of new technology in ambiguous environments.
Business Value: Strong business acumen with advanced knowledge of business model design, strategy, and experimentation/agile processes.

Nice To Haves

Compelling Design Communicator: You are a master at telling a value-driven story that pulls on simplicity, emotional resonance, and absolute clarity of value. You make the complex feel intuitive.
Salesforce Platform Mastery: You have a deep foundational understanding of Salesforce Headless 360, Composable Storefront, Data Cloud, and Agentforce.
Technical Literacy: You can articulately explain how a unified data layer enables "headless" AI agents to act with context and precision across any channel. You bring strong, specialized expertise in at least one industry vertical (such as Technology, Telco, Media, Transportation, Travel, Hospitality, or Business Services) or domain (such as Loyalty, Sales, Marketing, or Customer Service).

Responsibilities

Define & Architect the Agentic Strategy: Determine where autonomous agents solve customer needs versus where human judgment is required; visualize this future by prototyping everything from high-fidelity interfaces to the backend logic flows and conversational journeys that power the "Agentic" shift.
Maximize Ecosystem Value & Technical ROI: Navigate the Salesforce product landscape (Data Cloud, Agentforce, Core Clouds) to recommend the optimal solution mix that maximizes customer ROI, minimizes technical debt, and leverages "Headless" opportunities to bring the CRM into preferred user tools.
Align Executive Stakeholders to Business Outcomes: Lead high-impact workshops with CEO/VP+ stakeholders to define objectives and build collective confidence; combine customer empathy with business acumen to tie experiential opportunities directly to industry-specific success metrics and business value.
Drive Experience Roadmaps for Adoption & Consumption: Design strategic roadmaps with "Day 2" in mind, ensuring the transition from traditional delivery to Agentic logic is built for high user adoption, long-term consumption, and the realization of the initial experience vision.