Business Specialist - TSS

Penske•Cumru Township, PA

About The Position

This position serves as the subject matter expert for Transportation Support Services (TSS), providing system enablement, process standards, training, and operational support to ensure consistent and effective use of FM across the organization. The role aggregates and standardizes training and process materials, develops and maintains training content and best practices, and ensures consistent delivery for new and existing associates. Additionally, the role translates end-user needs into clear process documentation and delivers data-driven insights to leadership to improve performance. Through these activities, the position drives operational consistency, user adoption, and continuous process improvement.

Requirements

Subject matter expert for Transportation Support Services (TSS)
System enablement
Process standards
Training development and delivery
Operational support
Aggregation and standardization of training and process materials
Development and maintenance of training content and best practices
Translation of end-user needs into clear process documentation
Delivery of data-driven insights to leadership
Analysis of data from existing reports and dashboards
Identification of operational trends, training gaps, and process improvement opportunities
Interpretation of results and provision of insights and recommendations
Collaboration with reporting teams
Investigation of root causes for issues and performance gaps
Engagement with stakeholders to understand current practices
Recommendation of operational improvements
Provision of walk-up support and targeted training

Responsibilities

Act as the TSS Systems subject matter expert by owning training content, best practices, and process documentation.
Develop and maintain training materials, job aids, SOPs, and process flows.
Coordinate in-person and virtual training for new hires and existing users.
Ensure documentation and materials are updated to reflect system changes, enhancements, and evolving business practices.
Analyze data from existing reports and dashboards to identify operational trends, training gaps, and process improvement opportunities.
Interpret results and provide insights and recommendations to leadership.
Collaborate with reporting teams to suggest enhancements to standard reports that better support business needs.
Provide ongoing day-to-day operational support for TSS by serving as a primary point of contact for identified issues and performance gaps.
Use reporting and business feedback to investigate root causes.
Engage directly with stakeholders to understand current practices, and recommend operational improvements.
Provide walk-up support and targeted training as needed, with effectiveness measured through performance metrics and reporting outcomes.
Other projects as assigned by supervisor