Business Specialist II

Select Medical•Mechanicsburg, PA

8d•Onsite

About The Position

Select Medical is seeking an Epic Business Specialist to join our team. The Business Specialist will work hand in hand with application coordinators and act as the primary support contact for Epic software. Epic is one of the largest providers of health information technology used to access, organize, store, and share patient medical records. The Business Specialist will be responsible for in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software. In addition, they will be responsible for coordinating all issues that arise with Epic, analyzing business operations, and implementing requested changes to the system. Business Specialists gain in-depth knowledge of Epic software by attending training at Epic's headquarters in Wisconsin and completing certification projects and tests. All certifications, travel, food, and lodging expenses are covered by Select Medical.

Requirements

BS or BA in information systems, business administration, health care, or a related field, or equivalent education and experience
1+ years of experience in Business Analysis and customer service skills
Analytical thinking
Proven ability to learn custom applications
Candidate must pass Sphinx EPIC (Select will administer)

Nice To Haves

Able to independently manage and prioritize workload and expectations
Ability to collaborate with the team and business operators
Ability to overcome initial barriers
Ability to effectively multi-task and adapt to changing business priorities
Ability to clearly and effectively communicate changes made to EPIC
Superior teamwork, time management, and organizational skills

Responsibilities

Acting as an escalation point for support of the application
Triage and prioritize support issues that arise in their application area.
Understanding the choices involved in application configuration.
Performing in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.
Investigate end users' preferences while making build decisions.
Analyzing business operations as they relate to build decisions.
Prioritizing and implementing requested changes to the system.
Analyzing new functionality in releases to determine how it should be used.
Populating databases during the initial system build with assistance from Epic.
Coordinating software updates and changes.
Reviewing and testing each new release.
Collecting information regarding potential system enhancement needs.
Preparing details of specifications as needed.
Analyzing data conversion needs.
Ensuring that data coming across an interface into an Epic application meets the business need.
Serving as a liaison between end users, third parties, and Epic implementation staff.
Troubleshooting problems and questions from end users.