BUSINESS SPECIALIST C (WT: MS BUSINESS CONSULTANT II) - 76004841

State of Florida•Oviedo, FL

About The Position

The MS Business Consultant II in the Bureau of Motorist Services Support, Technical Field Support Unit, is essential to the coordination, installation, implementation, maintenance, and support of distributed computer systems, including hardware, software, and communication components of the Florida Real-Time Vehicle Information System (FRVIS), the Online Registration and Identity Operating Network (ORION), microcomputer applications, and the Division of Motorist Services automated systems. This position supports the Operations Services Manager of this unit by assisting tax collectors with the installation and resolution of any issues arising from computer systems and conducts security analysis in private tag agencies, FLHSMV driver license, and tax collector offices. As an MS Business Consultant II, you will work independently and travel to work in State of Florida Tax Collector offices and work with governmental and private organizations that partner with FLHSMV in an effort to research, evaluate, and identify potential system and network problems and resolve issues. A career as an MS Business Consultant II will give you the chance to hone your problem solving skills and the opportunity to meet and work with many people.

Requirements

Ability to communicate clearly and concisely, both verbally and written
Knowledge and ability of adding and removing peripheral devices and a basic understanding of networking are required
Experience in supporting the Windows Operating System and the entire Microsoft Office Operating System
Experience in working with the internal components of desktop computers
Ability to process information logically, troubleshoot and resolve computer problems
Ability to lift 50 pounds
Ability to prioritize work assignments
Ability to install, configure, and manage software applications.

Nice To Haves

Experience dealing directly with Florida County Tax Collectors.
Experience dealing directly with IT Liaisons for Florida County Tax Collectors.
Experience working with Florida Real-Time Vehicle Information System (FRVIS), the Online Registration and Identity Operating Network (ORION), and CAPTURE.
1 year customer experience dealing directly with constituent and customer issues.

Responsibilities

Coordination, installation, implementation, maintenance, and support of distributed computer systems, including hardware, software, and communication components of the Florida Real-Time Vehicle Information System (FRVIS), the Online Registration and Identity Operating Network (ORION), microcomputer applications, and the Division of Motorist Services automated systems.
Assisting tax collectors with the installation and resolution of any issues arising from computer systems
Conducting security analysis in private tag agencies, FLHSMV driver license, and tax collector offices.
Research, evaluate, and identify potential system and network problems and resolve issues.