REGULATORY PROGRAM SPECIALIST (WT: MS COMPLIANCE OFFICER II) - 76005141

State of Florida•Tallahassee, FL

About The Position

This position is responsible for processing International Registration Plan (IRP) and International Fuel Tax Agreement (IFTA) transactions that are more complex in nature. This includes transactions that require closer evaluation, such as transactions that are submitted online and circumstances where there may be negative sanctions as part of PRISM compliance. In addition, these positions function as team leads reviewing transactions and customer interactions for quality assurance, ensuring workflow is not disrupted when absences occur, and assisting with staff training. They also support the unit supervisor by assisting with unit oversight and team training collecting statistical data for daily and monthly reports, reporting administrative or systems issues to management, assisting in resolution of operational or customer service issues, and corresponding with customers requesting information and assistance. The incumbents in these positions are entrusted with certain information that is confidential and/or exempt from public record and that, if not handled properly, could compromise carrier/taxpayer privacy or protection of personal identity.

Requirements

Knowledge of basic principles and practices related to collection of registration fees, motor fuel taxes, and financial penalties, as well as the analysis of data related to these assessments.
Ability to add, subtract, multiply, and divide correctly using whole numbers, fractions, decimals, and percentages.
Ability to manage or resolve conflicts in a constructive and cordial manner.
Skilled at assessing customer needs and expectations, providing relevant information or assistance, and identifying solutions to problems.
Skilled at making sound and objective decisions that consider the impact and implications of actions.
Ability to consistently show courtesy, tact, and empathy when interacting with others; maintain effective working relationships; effectively manage individuals who are difficult, hostile, or distressed; and relate to others from different backgrounds.
Knowledge of, and ability to apply, federal and state laws related to motor vehicle registration and DHSMV operations, policies, and procedures.
Ability to effectively communicate orally with individuals or groups, and to actively listen in order to respond appropriately.
Ability to self-manage their time, display initiative, and work effectively with minimal supervision.
Skilled at facilitating teamwork and demonstrating leadership by encouraging cooperation, pride, trust, and group identity; fostering team spirit and shared commitment to unit goals.
Ability to use office equipment and technology, including computers and computer applications to research, analyze, and process information in the appropriate format.
Ability to communicate in writing using correct English grammar, punctuation, and spelling; shares technical information in a succinct, organized, and effective manner.

Nice To Haves

Experience working with the International Fuel Tax Agreement (IFTA) and/or International Registration Plan (IRP) program?
Experience independently recognizing transactional or systemic errors and identifying the appropriate corrective action?
Experience successfully resolving customer issues or complaints?
Experience transferring knowledge to others about IRP and IFTA?

Responsibilities

Processing International Registration Plan (IRP) and International Fuel Tax Agreement (IFTA) transactions that are more complex in nature.
Functioning as team leads reviewing transactions and customer interactions for quality assurance.
Ensuring workflow is not disrupted when absences occur, and assisting with staff training.
Supporting the unit supervisor by assisting with unit oversight and team training collecting statistical data for daily and monthly reports.
Reporting administrative or systems issues to management.
Assisting in resolution of operational or customer service issues.
Corresponding with customers requesting information and assistance.