INSPECTOR SPECIALIST (WT: MS COMPLIANCE OFFICER III) - 76003159

State of Florida • Tallahassee, FL

24d

About The Position

This position will be responsible for making decisions and solving problems, while analyzing information and evaluating results to choose the best solution; resolving escalated customer issues, assisting the supervisor and often networking with immigration attorneys, judges, federal, and state agencies by analyzing unique situations and recommending innovative solutions; gathering and analyzing common problems and issues in immigration related issuance techniques, preparing correspondence to the field offices, taking corrective action and following up to ensure procedural compliance; receiving phone calls from DL field offices, tax collector offices, Bureau of Administrative Review offices, law enforcement, and the public regarding immigrant and non-immigrant issuance status.

Responsible for providing consultation and advice to others, providing expert guidance to management and other groups on technical, systems, or process related topics; consulting with immigration attorneys, judges, federal and state agencies for answering inquiries and advising them of department practices surrounding immigration; offering guidance and advice, assisting the supervisor to act as the department's subject matter expert regarding immigration requirements, documents, policies and procedures; participating in immigration outreach and knowledge sharing through workshops and meetings with the American Immigration Lawyers Association (AILA) and refugee and immigration service organizations, assisting the supervisor to act as the subject matter expert for all lawful presence training.

Responsible for identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others; assisting supervisor to orient and train new co­workers and providing continued training for current employees; assisting with planning, coordinating and facilitating statewide immigration workshops for Driver License Examiners, Office Managers and Tax collector licensing agents; assisting with conducting specialized training to field office and tax collector management staff while documenting and implementing best practices.

Requirements

• Excellent communication skills, both written and verbal.
• Knowledge of authoritative resources for researching immigration laws and policies.
• Skill in reviewing and/or processing immigration documents.
• Knowledge of and the ability to understand, apply and interpret applicable laws, rules, regulations, program policies and procedures related to driver licenses and registrations.
• Ability to work with and maintain confidential information.
• Skill in utilizing Microsoft Office Suite of programs to include but not limited to Word, Excel and Outlook.
• Experience in utilizing Florida Driver License Information System (FDLIS)/ Online Registration and Identity Operating Network (ORION) and/or issuing titles and registrations using Florida Realtime Vehicle Information System (FRVIS).
• Ability to work independently and as a team.
• Ability to recognize, analyze, and research trends and patterns.
• Ability to conduct fact-finding research (investigate) and collect data.
• Able to effectively and efficiently deal with customers from varied backgrounds in stressful public contact situations in a tactful and courteous manner.
• Skill in preparing correspondence, memos and reports.
• Ability to organize and handle multiple priorities and assignments.
• Effectively leading a team.
• Reviewing documents for accuracy.

Responsibilities

• Making decisions and solving problems, while analyzing information and evaluating results to choose the best solution
• Resolving escalated customer issues
• Assisting the supervisor and often networking with immigration attorneys, judges, federal, and state agencies by analyzing unique situations and recommending innovative solutions
• Gathering and analyzing common problems and issues in immigration related issuance techniques, preparing correspondence to the field offices, taking corrective action and following up to ensure procedural compliance
• Receiving phone calls from DL field offices, tax collector offices, Bureau of Administrative Review offices, law enforcement, and the public regarding immigrant and non-immigrant issuance status
• Providing consultation and advice to others, providing expert guidance to management and other groups on technical, systems, or process related topics
• Consulting with immigration attorneys, judges, federal and state agencies for answering inquiries and advising them of department practices surrounding immigration
• Offering guidance and advice, assisting the supervisor to act as the department's subject matter expert regarding immigration requirements, documents, policies and procedures
• Participating in immigration outreach and knowledge sharing through workshops and meetings with the American Immigration Lawyers Association (AILA) and refugee and immigration service organizations, assisting the supervisor to act as the subject matter expert for all lawful presence training
• Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others
• Assisting supervisor to orient and train new co­workers and providing continued training for current employees
• Assisting with planning, coordinating and facilitating statewide immigration workshops for Driver License Examiners, Office Managers and Tax collector licensing agents
• Assisting with conducting specialized training to field office and tax collector management staff while documenting and implementing best practices

Benefits

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed