Copy of Business Solutions Specialist - PDEGO

Sony Music Global Job Board • New York, NY

11d • $100,000 - $110,000 • Onsite

About The Position

Sony Music Entertainment is seeking a Business Solutions Specialist to support a dedicated portfolio of business units across US and international markets. This role is a business-facing, execution-focused position that works closely with the Senior Specialist and Architect on larger technical or architectural decisions. The Business Solutions team partners with label, marketing, and release planning teams to build tools and workflows for increased effectiveness, guided by principles of failing fast, learning quickly, and moving forward.

Requirements

• 2-5 years in business/systems analysis, solutions consulting, and hands-on no-code/low-code platform development and administration in an enterprise setting, building with security and governance in mind rather than quick fixes.
• Comfortable running point with business unit stakeholders on day-to-day requirements and testing.
• Solid process-mapping and documentation skills.
• Tool-agnostic and eager to learn new platforms as needed.

Nice To Haves

• Music industry experience; media & entertainment adjacency a plus.
• Hands-on Airtable experience (current core platform).
• Hands-on A.I. experience using tools such as Claude Cowork, ChatGPT Work, Google Gemini.
• Interest or early experience coaching end users on self-service AI tool use.

Responsibilities

• Serve as the day-to-day point of contact for assigned business units' stakeholders.
• Run requirements-gathering, testing, and feedback sessions with end users and mid-level stakeholders.
• Build and maintain business systems, automations, and workflows.
• Write specs for integrations with internal Sony Music systems, with support from the Senior Specialist/Architect.
• Support data migrations for assigned business units.
• Escalate bigger technical or architectural questions rather than solving solo.
• Identify and develop power users within each business unit who can extend training to their broader team.
• Run basic training sessions and office hours with end users on using AI tools (e.g., Claude Cowork) for their own recurring tasks; gather feedback on adoption.
• Track adoption/usage of the solutions supported and help report on outcomes.
• Follow established governance, privacy, and compliance guardrails when building and deploying solutions; escalate questions to the Senior Specialist/Architect.
• Document work using established templates and playbooks so patterns can be reused across BUs.
• Coordinate across time zones with global team members and stakeholders.

Benefits

• Inclusive, collaborative and global community.
• Modern office environment designed to foster productivity, creativity, and teamwork.
• Attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching.
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans.
• Investment in professional growth and development.
• Time off for a winter recess.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed