Business Solutions Engineer

Onslow County • Jacksonville, NC

1d • Onsite

About The Position

Performs difficult professional work supporting the Onslow Innovation Lab in its mission to drive innovation, optimize the use of technology, and improve services across Onslow County Government, and related work as apparent or assigned. Work is performed under the general direction of the Senior Business Solutions Engineer. Our core values— Resilience, Excellence, Accountability, Customer Service, and Honesty —are the foundation of our work and the standard by which we operate . As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve .

Requirements

• Understanding of business process mapping and basic system design principles
• familiarity with data visualization tools and enterprise systems such as ERP, document management, or reporting platforms
• strong written and verbal communication skills for a variety of audiences
• solid problem-solving and critical thinking abilities
• proficiency in or exposure to scripting or query languages (e.g., SQL, Python, JavaScript)
• ability to prioritize tasks, manage time effectively, and adapt to evolving project needs
• collaborative mindset and a willingness to learn in a fast-paced environment
• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.
• At least three (3) years of experience in information technology, system support, business analysis, or a related role.

Nice To Haves

• Experience with Tyler Technologies products (Munis, EnerGov, etc.) is preferred
• Experience with Laserfiche is preferred
• Hands-on experience with automation tools, workflow design, or business process improvement preferred
• Basic experience with SQL Server Reporting Services, Crystal Reports, or similar tools preferred
• Knowledge of government business processes and data systems preferred

Responsibilities

• Assists in planning and executing innovation and technology projects.
• Supports enterprise system performance, testing, user training and vendor coordination.
• Conducts system evaluation and identifies improvement opportunities based on user feedback and usage analytics.
• Provides technical support for software applications, databases, and automation tools.
• Participates in the implementation and optimization of platforms such as Tyler Technology Products, Laserfiche, EnerGov and public service tools
• Supports the development of dashboards, reports, and other data analysis deliverables
• Assists with research, documentation, and testing related to emerging technologies, including AI-based tools
• Collaborates with cross-functional teams to document requirements, troubleshoot issues, and ensure successful solution delivery
• Supports the tracking of innovation metrics and reports on system performance and user satisfaction.
• Participates in internal training sessions and innovation discussions to support adoption across departments
• Performs assigned functions as a Disaster Ready Team (DRT) member.
• Performs related tasks as required.

Benefits

• Salary will be determined based on qualifications, internal equity, budget and market considerations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level