Business Solutions Associate

Diptyque • New York, NY

8d

About The Position

The Business Solutions Associate supports the Business Solutions team in delivering, maintaining, and improving critical business applications across retail, e-commerce, finance, and supply chain operations. Reporting to the Business Solutions Manager, this role focuses on execution, coordination, and operational support across systems such as ERP, POS, EDI, and related integrations. The Associate plays a key role in ensuring system stability, supporting users, and driving continuous improvement initiatives. The current job description may not fully capture the scope and expectations of the role, which may include additional responsibilities as assigned.

Requirements

• Bachelor’s degree in Information Systems, Business Administration, Finance, or related fields
• 2–5 years of experience in business systems, IT applications, or functional support roles
• Familiarity with ERP systems (e.g., Microsoft Dynamics NAV or similar)
• Strong analytical and troubleshooting skills
• Ability to manage multiple tasks and priorities in parallel
• Strong communication skills with both technical and business stakeholders
• Structured, detail-oriented, and proactive approach
• Ability to work in a fast-paced, multi-vendor environment
• Ownership mindset with strong follow-through

Nice To Haves

• Experience in retail, e-commerce, or supply chain environments is a plus
• Understanding of POS, EDI, or system integrations is a plus

Responsibilities

• Provide day-to-day support across core business applications (ERP, POS, EDI, and other integrated systems)
• Act as first-level business support when issues are not covered by external partners
• Track, triage, and follow up on tickets with external vendors and internal stakeholders
• Communicate effectively with users regarding issue status, resolution timelines, and workaround
• Coordinate issue resolution with external partners (e.g., ERP, POS, EDI vendors)
• Escalate critical issues to the Business Solutions Manager when required
• Ensure timely follow-up and accountability from vendors
• Maintain clear documentation of recurring issues and resolutions
• Support small to medium initiatives and system enhancements
• Perform testing, validation, and coordination for system updates and improvements
• Investigate recurring issues and propose improvement actions
• Contribute to process optimization and system efficiency
• Assist in maintaining and improving core business systems: ERP (NAV and integrations with WMS), POS systems, EDI and data exchange flows
• Coordinate enhancements, testing, and documentation activities
• Support master data updates (customers, vendors, items)
• Ensure alignment between systems and business processes
• Monitor system interfaces and data flows
• Identify anomalies, investigate root causes, and coordinate resolution
• Ensure data accuracy across systems and support reconciliation efforts
• Contribute to maintaining monitoring tools and reporting
• Support the Business Solutions Manager in project execution and delivery
• Coordinate tasks, track progress, and assist with documentation
• Participate in testing cycles (UAT), deployments, and business rollouts

Benefits

• bonus potential
• competitive benefits
• other perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level