Business Solutions Architect

City of Aurora • Aurora, CO

23h • $93,894 - $146,710

About The Position

The Business Solutions Architect partners with internal clients to plan, design, develop, and implement technology solutions supporting business operations, with a primary focus on the AMANDA permitting and licensing platform.

Requirements

• Bachelor's Degree in information technology, computer science, management information systems, or related field
• 2 years of business information systems analysis experience
• Experience writing, analyzing, and troubleshooting SQL queries, views, and stored procedures in support of enterprise applications
• Experience with data and system analysis, including troubleshooting and problem-solving
• Experience with in-house developed, on-prem, and SAAS application support
• Experience with business process and workflow analysis, and customer engagement
• Strong interpersonal, analytical, and oral and written communication skills
• Strong assessment and problem-solving skills
• Advanced skill in the use of personal computers, including spreadsheets, database management, and word processing
• Ability to establish and maintain effective working relationships with other employees, customers, and other City departments.
• Ability to effectively communicate with end users, peers, and management on how the software application can assist in supporting their needs.
• Ability to handle situations with tact, diplomacy, and professionalism.
• Ability to communicate effectively both orally and in writing.
• Ability to establish and fulfill goals and objectives.
• Ability to proactively research, analyze, present recommendations, and when appropriate, implement computer system changes and upgrades that may be initiated by a variety of sources including staff, management and vendors.
• Able to navigate IT Support Desk ticket system.

Nice To Haves

• Experience with AMANDA (permitting, licensing) or similar enterprise workflow platforms
• Experience with HTML, CSS, and JavaScript
• Proficiency with workflow configurations and methods
• Familiarity with the change management process
• Proficiency in User Interface and User Experience support
• Proficiency with Web services, APIs, XML, XSLT, ETL processes, and system integrations
• Familiarity with relational/non-relational databases
• Familiarity with Information Security practices
• Familiarity with networking and systems disciplines

Responsibilities

• Acts as a technical liaison between users, vendors, and department staff
• Serves as part of a project team or project manager on assigned initiatives
• Develops, configures, and maintains workflows, scripts, and other related documentation
• Develops and implements testing, QA, and documentation processes
• Creates new workflows and implements them across various applications, with emphasis on AMANDA
• Monitors the IT Support Desk ticket queue and works applicable tickets through to resolution
• Conducts end-user training and develops training materials
• Negotiates and resolves issues with vendors, including AMANDA and third-party solution providers
• Participates in system upgrades, enhancements, deployments, and post-implementation support
• May make work assignments and monitor completion of work of the team
• Performs other related duties as assigned

Benefits

• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs
• Internal educational programs to assist with career advancement
• Access to innovation workspaces
• Rich benefits package with low employee costs
• Generous paid-time-off program (Vacation, Sick and Personal leaves)
• Retirement pension plan
• Rewarding public sector work impacting a large and diverse community
• Growing city and employee population
• Expansive perk benefits such as free Recreation Center Membership, wellness programs, tuition assistance, career advancement, performance bonus programs, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees