Solutions Architect

Wrike

1d • Hybrid

About The Position

Solutions Architects are at the forefront of driving customer success by helping organizations unlock maximum value from their investment in the Wrike platform. As digital transformation remains a top priority for business leaders, you will play a key role in helping customers rethink how they work—using Wrike’s advanced capabilities, AI-powered automation, and integrations with leading enterprise tools. In this role, you will work directly with customers to advise on software architecture, security and data privacy best practices, and modern development and operations approaches. You’ll use your deep knowledge of APIs, the Wrike Platform, and systems such as Salesforce, Marketo, NetSuite, and emerging cloud and AI platforms to design solutions that fit each customer’s environment. You’ll build strong, trust-based relationships, ensure high delivery standards, and enjoy creating innovative automations and solutions that help customers modernize and scale their operations. You’re also encouraged to promote Wrike and our team to the broader community through thought leadership, speaking at industry events, and sharing best practices and customer success stories.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related field.
• 8+ years of experience in a customer-facing, technology-focused role, ideally supporting organizations going through digital transformation.
• Strong understanding of digital transformation, AI/automation, and change management in large organizations.
• Programming experience (e.g., Python, Ruby, JavaScript) and familiarity with AI/ML concepts and tools.
• Excellent verbal and written communication skills, with the ability to explain complex ideas to both technical and non-technical audiences.
• Experience with BI platforms (e.g., Tableau, Power BI) and data analytics.
• Proven experience integrating multi-vendor IT systems, using APIs, and ensuring data security and privacy.
• Solid understanding of business processes, organizational structures, and how technology impacts business outcomes.
• Project management experience, including scoping, managing, and delivering complex projects using agile or hybrid methods.
• Experience coaching and mentoring colleagues.
• Strong interpersonal skills: authentic, positive, empathetic, and able to handle challenging situations with tact and professionalism.

Nice To Haves

• Hands-on experience with enterprise architecture frameworks (e.g., TOGAF, Zachman).
• Experience with AI/ML platforms, workflow automation, and low-code/no-code tools.
• Deeper programming experience in Ruby and/or Python.
• Experience supporting marketing, creative, or digital teams.
• Familiarity with ITIL, IT4IT, COBIT, or similar frameworks.
• Multilingual skills.
• Experience with cloud security, data privacy regulations (e.g., GDPR, CCPA), and zero-trust architectures.
• Public thought leadership in digital transformation, AI, or the future of work.

Responsibilities

• Lead Wrike’s most complex and strategic professional services engagements, with a focus on automation and digital transformation.
• Translate customer business requirements into scalable, secure, and future-ready solutions that position Wrike as a core part of the end-to-end digital workstream.
• Collaborate with Product, Engineering, and Go-To-Market teams to shape short- and long-term solutions and influence Wrike’s product roadmap based on customer needs and market trends.
• Partner with Sales, Solutions Consulting, and Customer Success to ensure smooth handoffs and a consistent customer experience throughout the lifecycle.
• Act as Project/Program Manager for large, cross-functional engagements, ensuring on-time delivery of deployments, training, and successful launches.
• Scope and position strategic Professional Services engagements, clearly explaining the value of Wrike’s services in the context of business transformation.
• Design and implement API integrations between Wrike and other enterprise systems (e.g., BI, ERP, CRM).
• Advise customers on KPIs and analytics to measure, report, and improve business performance.
• Mentor and coach team members, helping build a culture of continuous learning and innovation.
• Stay current on work management practices, AI/automation trends, and productivity best practices, and share this knowledge with the team and customers.

Benefits

• Comprehensive Health Coverage: Enjoy medical, dental, and employer-paid vision insurance.
• Security & Support: Benefit from life insurance and employer-paid short- and long-term disability.
• Financial Well-Being: Build your future with our 401(k) plan featuring an employer match along with FSA/HSA benefits.
• Generous Parental Leave: Cherish every moment with 18 weeks of leave for birth mothers and 4 weeks for non-birth parents.
• Community Connections: Engage with our vibrant Wrike Employee Resource Communities (WERC) to connect, grow, and thrive.
• Flexible Time Off: Our flexible time off (FTO) policy empowers you to balance work, personal matters, and well-being on your own schedule.
• Home Office Support: Enjoy a $500 Working-from-Home stipend to create a comfortable and productive home office.
• Celebration & Service: Enjoy 11 paid holidays and 2 volunteer days to rest, recharge, and give back.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees