Business Solutions Analyst - Enterprise Service Management

University of Alberta • Edmonton, AB

6d • CA$61,237 - CA$83,944 • Hybrid

About The Position

This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton. Reporting to the Enterprise Service Management Lead under Core Business Solutions in Enterprise Applications, the Business Solutions Analyst supports business requirements analysis, business process re-engineering, solution design, configuration, integration testing and continual service improvement in relation to the University of Alberta Enterprise Service Management solutions, tools and technology. The Business Solutions Analyst supports the Enterprise Service Management Lead in the implementation and support of business solutions, coordinating the application change process and providing application support in collaboration with business services staff, Enterprise Applications staff, IST staff and external service providers.

The Business Solutions Analyst provides in-depth application consultation to central business services departments, faculty/college administrative offices and campus users in business analysis documentation, enterprise solution analysis and design, change management and solution delivery. The Business Solutions Analyst leads requirements validation, analysis, design, configuration, testing and delivery efforts, resolves application problems and communicates solution training and procedures as they relate to the application.

The Business Solutions Analyst will ensure that solutions are documented for operations and maintenance purposes; will actively participate and manage application enhancement, feature enablement, upgrades or new implementation projects; and will manage and support the assets entrusted to them.

Requirements

• Business requirements analysis
• Business process re-engineering
• Solution design
• Configuration
• Integration testing
• Continual service improvement
• Application change process coordination
• Application support
• Business analysis documentation
• Enterprise solution analysis and design
• Change management
• Solution delivery
• Requirements validation, analysis, design, configuration, testing and delivery efforts
• Application problem resolution
• Solution training and procedures communication
• Documentation for operations and maintenance purposes
• Application enhancement, feature enablement, upgrades or new implementation projects management
• Asset management and support

Responsibilities

• Supports business requirements analysis, business process re-engineering, solution design, configuration, integration testing and continual service improvement in relation to the University of Alberta Enterprise Service Management solutions, tools and technology.
• Supports the Enterprise Service Management Lead in the implementation and support of business solutions.
• Coordinates the application change process.
• Provides application support in collaboration with business services staff, Enterprise Applications staff, IST staff and external service providers.
• Provides in-depth application consultation to central business services departments, faculty/college administrative offices and campus users in business analysis documentation, enterprise solution analysis and design, change management and solution delivery.
• Leads requirements validation, analysis, design, configuration, testing and delivery efforts.
• Resolves application problems.
• Communicates solution training and procedures as they relate to the application.
• Ensures that solutions are documented for operations and maintenance purposes.
• Actively participates and manages application enhancement, feature enablement, upgrades or new implementation projects.
• Manages and supports the assets entrusted to them.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed