Business Solution Analyst (Office of the Provost)

Johns Hopkins University • Baltimore, MD

2d • $75,135 - $131,510 • Remote

About The Position

The Business Solution Analyst (Hopkins Edge) administers, maintains, and supports data governance and performance for the university’s unified Customer Relationship Management (CRM) platform. The platform supports Hopkins Edge marketing, enrollment, and business development efforts. The analyst serves as the central owner of learner and prospect data, ensuring accurate, actionable insights are available to the Hopkins Edge Portfolio Strategist, marketing and business development teams, and divisional partners across all ten schools.

In collaboration with the Vice Provost of Academic Affairs and Innovation, the analyst ensures the CRM platform performs optimally and complies with data governance decisions and institutional guidelines and policies. The role supports enrollment growth, lead generation, and content strategy across Hopkins Edge business work streams. It routinely works with the platform vendor, central IT, marketing and business development teams, and school Hopkins Edge leads to maintain seamless data flows across the Hopkins Edge ecosystem. The analyst also establishes reporting frameworks and dashboards that turn enrollment and engagement data into decision-ready insights.

The position works with sponsors and users to define project scope and objectives, gather requirements, analyze business problems, and recommend automated solutions and process improvements. It collaborates with project teams on requirements, testing, and business intelligence initiatives; creates and executes test strategies, plans, cases, scripts, and datasets; coordinates testing and data validation; documents results and tracks defects; and reports test metrics. The analyst also facilitates data governance, supports and trains users on testing tools, develops business cases and functional specifications, evaluates needs for quantitative analysis, and communicates with stakeholders and technical teams.

Requirements

• Bachelor’s degree.
• Five years of related experience, preferably in testing and business requirements gathering.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma or equivalent, subject to the JHU equivalency formula.
• Intermediate-level skills in Agile Methodology, Application Architecture, Data Architecture and Design, Data Visualization, JIRA, Operating Systems, Product Requirements, Software Development Life Cycle, Software Documentation, Systems Architecture, User Story, and Workflow Management.

Nice To Haves

• Knowledge of the assigned application and the platform on which it runs, including SQL Server.
• Higher education experience is helpful but not required.

Responsibilities

• Administer and maintain the university’s unified CRM platform and support its performance, data governance, and data flows across the Hopkins Edge ecosystem.
• Serve as the central owner of learner and prospect data and help ensure that accurate, actionable insights are available to stakeholders.
• Work with sponsors and users to define project scope and objectives and conduct interviews to gather requirements.
• Analyze business problems and propose automated solutions, business processes, and procedures; research and recommend system designs and enhancements.
• Collaborate with project managers and project teams on requirements gathering, testing timelines, and status updates.
• Develop test strategies, plans, cases, scripts, and datasets based on requirements and design documentation.
• Coordinate integrated testing, data validation sessions, unit testing, and functional testing; execute functional and technical tests according to plans and scripts.
• Document test results, identify and communicate issues, troubleshoot problems, track defects when applicable, and report test results and metrics to management and project teams.
• Ensure requirements, design, and testing documentation meet department standards.
• Facilitate data governance and ensure content-owner responsibilities are clearly defined and communicated.
• Work with vendors to resolve problems as needed.
• Manage test preparation and execution activities with minimal supervision.
• Learn, support, maintain, and train users on testing tools, and identify additional uses and opportunities to expand tool sets.
• Write business cases and business requirements, and develop functional specifications and prototypes.
• Evaluate clients’ needs for quantitative analysis and participate in creating and articulating relevant solutions.
• Collaborate with data analysts, technical developers, and architects on business requirements for business intelligence initiatives and system enhancements.
• Facilitate meetings, prepare status reports, and communicate with stakeholders and business users under guidance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level