Business Services Representative

Dynamic Workforce Solutions•Pittsburgh, PA

1d•Hybrid

About The Position

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results. Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

Requirements

Bachelor's Degree from an accredited college or university or equivalent experience.
Minimum of two years' experience in business to business sales, staffing, recruiting, or workforce development.
Understand recruitment, data entry, and customer requirements.
Knowledge of methods and techniques of job development and placement.
Knowledge of current practices in vocational education.
Knowledge of local labor market trends and employment opportunities.
Knowledge of effective procedures in identifying and securing community resources and services.
Ability to communicate effectively in both oral and written form.
Computer proficiency including computer usage to prepare documents and presentations, maintain various databases, and search for information on the Internet.
Ability to engage, understand, and respond to the needs of business accounts.
Proficient with Microsoft Office.

Nice To Haves

Previous experience in workforce development is preferred.

Responsibilities

Identify job opportunities for participants and match qualified participants with these employment opportunities.
Develop relationships with employers, successfully place participants into jobs and provide ongoing retention services to both the employer and the participant.
Initiate and maintain ongoing personal contacts with a variety of business and industry representatives and job placement/training agencies.
Promote participant placement by making cold calls to potential employers.
Explain benefits and employment support services provided by the Program to employers, including addressing employer's special needs.
Research newspapers, agencies, and other resources for job leads.
Locate jobs for participants who completed training programs.
Collect data from employers related to job orders including job requirements and skills.
Match job skills with applicant qualifications; refer qualified applicants to employers.
Conduct follow-up after placement and keep updated regarding future openings.
Coordinate and attend job fairs to conduct outreach and recruitment activities.
Assist participants in assessing their job skills for positions; administer and score standard career assessments.
Instruct in job seeking, application procedures, resume writing, interview preparation, and job retention skills.
Assist participants in preparing job search portfolio.
Provide job search/career information workshops and presentations.
Provide labor market and community resource information.
Work with Career Navigators to exchange participant activity and progress data.
Utilize Extreme Customer Service behaviors with all interactions with internal and external customers.