Business Services Manager

TX-HHSC-DSHS-DFPS•Edinburg, TX

2d•Onsite

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Under the general supervision of the Regional Director for Administrative Services, administers and directs Business Services programs for a geographic area designated by HHSC. Employs appropriate organizational and management skills to conduct policies, procedures, and standards. Accountable for the quality of management employed in accomplishing work objectives. Performs moderately complex managerial work providing direction and guidance in strategic operations and planning. Plans, assigns, and supervises the work of others. Manages all aspects of Business Services, including facility acquisition, facility management and operations, warehouse operations, asset management, administrative contract management, the development of service level agreements and the management of the region's Safety and Incident Management Program. Develops and maintains good working relationships with internal leaders, community leaders, advisory groups, and elected officials including county judges and state legislators. Represents Regional Administrative Services (RAS) on committees and workgroups and at agency and community meetings.

Requirements

Considerable knowledge of local, state, and federal laws and regulations relevant to business services, facility operations and contract management.
General knowledge of the programs of the Texas Health and Human Services agencies.
Knowledge of the principles of effective management, to include organizing, coordinating, planning, scheduling, and implementing initiatives.
Skill in both written and oral communications.
Skill in the use of standard agency computer hardware and software such as Microsoft Office Suite.
Ability to establish program goals and objectives.
Ability to manage multiple tasks requiring flexibility in work prioritization.
Ability to identify problems, develops and evaluates policies and procedures, and implements effective solutions.
Ability to develop clear and concise reports.
Ability to plan, assigns, and effectively supervises the work of others.
Ability to exercise sound judgment and make independent decisions in accordance with established policies and procedures.
Ability to establish and maintain effective working relationships with customers, staff, peers, management, and external contacts.
Ability to travel locally and across the state which may include overnight stays.
Ability to work outside normal business hours as required.
Valid Class C Texas Driver’s License
High School diploma or GED is required.
Skill in computer usage including Microsoft Office Suite.
Experience to establish goals and objectives.
Skill in gathering, analyzing, presenting statistical data, and producing statistical reports.
Ability to communicate effectively in writing as demonstrated in the application.
Experience performing supervisory or managerial work.
Experience developing guidelines, procedures, and rules.
Experience monitoring compliance with policies and procedures.
Experience managing multiple projects.

Nice To Haves

Ability to work outside normal business hours as required, which may include responding to facility related emergencies.
May assist with emergencies/disaster situations throughout the state.
Ability to travel which may include overnight stays.

Responsibilities

Manages activities of staff in Business Services; develops and implements techniques for evaluating RAS activities; provides technical guidance in all aspects of the RAS program area to ensure efficient use of resources and quality of services. (35%)
Manages personnel functions; coordinates and implements recruiting, interviewing, hiring, leave approval and time records; develops and approves schedules, priorities, and standards for achieving goals; plans, assigns, and supervises the work of Business Services staff. (20%)
Leads the development and implementation of guidelines, procedures and regulations impacting the customer service delivery system in coordination with other RAS components and monitors compliance with agency policies and procedures. (20%)
Oversees the preparation of management and productivity reports, internal audits, special reviews, research studies, forecasts, and modeling exercises to improve services and to exchange, or verify information, answer inquiries, address issues, or resolve problems with customers. (10%)
Develops and maintains current and core knowledge of all HHS agencies in assigned area by reviewing agency literature, attending regional management meetings, and participating on agency workgroups. (10%)
Represents RAS at meetings, conferences, committees and on workgroups. (5%)