Business Services Coordinator

Convergint Technologies Ltd•Calgary, AB

9d•Onsite

About The Position

Convergint is seeking a full-time, team-oriented, and results-driven Business Services Coordinator to join their dynamic culture at their Calgary location. This role provides skilled administrative support and contributes to the overall success of the Calgary office and broader Canadian team by managing action items and executing assigned tasks efficiently. As the first point of contact, the coordinator will greet and assist visitors, customers, and colleagues in person and over the phone, ensuring a professional and exceptional customer experience. The role is split, with mornings dedicated to administration, sales, and scheduling support for the Calgary office, and afternoons focused on front desk coverage and the full Business Services Coordinator responsibilities. Convergint is a global, service-based systems integrator with 20 years of growth, committed to being their customer’s best service provider, driven by 10 Values and Beliefs, and focused on protecting lives and assets.

Requirements

Excellent customer service skills and telephone mannerisms.
Excellent time management skills
Excellent organizational skills with a high regard for attention to detail
Strong computer skills including Word, Excel, PowerPoint and Outlook and Internet research skills.
Strong IT skills, able to set up and decommission laptops (Windows and Microsoft) and cell phones (iPhones and Androids)
Strong ability to adapt to new technologies, including both standard tools and proprietary systems.
Strong keyboarding skills with high accuracy
Strong oral and written communication skills
Ability to adapt to changes related to work processes, department structure, environment and technology
Ability to demonstrate independence, resourcefulness and tenacity
Able to handle difficult and sensitive information in a confidential manner
Strong ability to multi-task and make decisions utilizing priority management, interpersonal and organization skills
Minimum of 2 years in an administrative role

Nice To Haves

Completion of or working towards a diploma in office administration or business management is an asset.
Experience in the service or construction industries an asset
Experience in IT background an asset
Ability to train others in system usage is preferred

Responsibilities

Acts as the first point of contact in answering incoming calls, screening calls where necessary and routes to appropriate colleagues. Relays all messages in a prompt and professional manner
Greets all visitors to Convergint in a professional and courteous manner. Ensuring that all customer experiences on Convergint’s premises are positive
Provides administrative support as required. This includes, but is not limited to scanning of documents, photocopying, filing, typing assignments, entering purchase orders.
Coordinates multiple calendars and works with colleagues in other time zones across Canada
Coordinates Convergint Canadian travel which includes flights, accommodations and vehicles in accordance to our Corporate Travel Policy.
Set up laptops and cell phones for new colleagues and return used laptops and cell phones to inventory when required
Distributes all incoming mail and faxes in a timely fashion.
Responsible for scanning and retaining documents as required in accordance with Convergint’s records retention policy.
Ordering and stocking of office supplies maintaining our minimum / maximum requirements.
Ordering of business cards for colleagues in Canada.
Keeps the front office area and any public areas in a neat and orderly condition.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.
Tracks and monitors external bid boards for potential project bids for the Sales team
Load and update the confirmed monthly job board, so technicians know where they are going and what they are doing