Business Services Coordinator | Full Time

Gritman Medical Center•Moscow, ID

11d•Hybrid

About The Position

This full-time position reports to the Business Service Director and is responsible for providing ongoing leadership consistent with the Gritman Way, modeling desired behaviors, and performing job duties independently. The role involves making decisions consistent with organizational level and responsibility. The Business Services Coordinator will coordinate and manage the activities of Patient Service Representatives in registering and scheduling patients, performing general administrative tasks, and maintaining effective working relationships with all departments, specifically Billing and Coding. This role also involves organizing and assigning duties, establishing work schedules, monitoring daily performance, auditing registration accuracy, managing time off requests, payroll, and overtime, maintaining attendance records, evaluating performance, assisting HR with recruitment, conducting orientation and training, identifying and recommending solutions to office issues, ensuring high-quality patient care by reviewing concerns, assisting with disciplinary actions, managing patient records (scanning, purging, faxing), maintaining the waiting room appearance, overseeing front-end collections, serving as a back-up for Patient Service Representatives, conducting staff meetings, attending training sessions, and maintaining excellent communication with patients, providers, and external entities for continuity of high-quality patient care. The role may require working at different locations as needed.

Requirements

Accuracy - Ability to perform work accurately and thoroughly.
Communication - Ability to communicate effectively verbally and in writing.
Computer Skills - Proficient ability to use a computer, electronic medical record, MS Word, Excel and PowerPoint.
Confidentiality - Maintain patient, team member and employer confidentiality. Comply with all HIPAA regulations.
Customer Service Oriented - Friendly, cheerful and helpful to patients and others. Ability to meet patients and others needs while following office policies and procedures.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Flexibility - Ability to adapt easily to changing conditions and work responsibilities.
Multi Task - Ability to handle more than one task at the same time.
Positivity - Display a positive attitude and is a positive agent for change.
Teamwork - Work as part of a team and collaborate with co-workers.
Working Under Pressure - Ability to complete assigned tasks under stressful situations.
Proficient user of all software used in front-end operations.
Current and ongoing understanding of insurances.

Nice To Haves

Bachelor degree in related field is preferred, but commensurate experience may be substituted.
Three to five years of successful supervisory or management experience preferred.

Responsibilities

Coordinate and manage the activities of the Patient Service Representatives in registering and scheduling patients and performing general administrative tasks as directed by the Business Services Director.
Maintain effective working relationships with all departments, specifically Billing and Coding.
Organize and assign duties and tasks to Patient Service Representatives.
Establish Patient Service Representative work schedules.
Monitor daily performance of Patient Service Representatives to ensure duties are completed accurately, efficiently, and timely.
Audit registration for accuracy.
Manage team member time off requests.
Manage payroll and timecard edits.
Monitor and control overtime.
Maintain attendance records and enforce organizations attendance policy.
Evaluate performance of Patient Service Representatives and conduct verbal and written performance evaluations.
Work with HR in recruitment.
Conduct orientation and training for Patient Service Representatives to include policies and procedures.
Identify and recommend solutions to Patient Service Representatives of office issues or problems.
Ensure high quality care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate.
Assist in disciplinary action as needed in conjunction with Business Services Director and Human Resources department. Document all disciplinary action.
Assist with scanning, purging and faxing patient records.
Maintain the appearance and materials in the waiting room.
Oversee front end collections of co-pays and fees.
Serve as a back-up for Patient Service Representatives as needed by checking patients in and out and performing general administrative tasks due to staffing needs including vacations, illnesses, lunches, etc.
Conduct regular staff meetings and huddles.
Attend periodic training sessions and meetings pertinent to position.
Maintain excellent communication and effective working relationships with patients, providers, clinical and clerical team members within Gritman Medical Center, and the insurance companies, the public and the medical community outside Gritman for continuity of high-quality patient care.
Work at different locations as needed.