Business Services Consultant (816320)

Equus•Atlanta, GA

10d•Hybrid

About The Position

Works closely with Career Advisors to identify WIOA customers who are strong candidates for direct job placement and On-the-Job Training (OJT) opportunities. Engages employers to promote WIOA services and creates pipelines for OJT agreements and placements. Identifies new business development opportunities and employer partners to increase job placements and expand OJT opportunities. Enhances the program’s visibility through networking, employer outreach, industry association participation, and community partnerships. Coordinates recruitment efforts such as job fairs, hiring events, and employer-led information sessions to connect job seekers with immediate employment opportunities. Conducts employer site visits to assess workplace environments, understand workforce needs, and determine appropriate OJT or placement matches. Maintains strong knowledge of regional labor market trends to support strategic job matching and career pathway development for participants. Ensures compliance with all WIOA regulations, policies, and procedures when coordinating employer services, OJT agreements, and participant placements. Prepares accurate documentation, employer contact notes, and placement updates in the WorkSource Georgia Portal in a timely manner. Collaborates with the Project Director and team to identify system improvements that strengthen business engagement and placement outcomes. Participates in work groups, community meetings, and special projects that support employer engagement and workforce development initiatives. Provides support and guidance to internal staff on employer expectations, job readiness requirements, and the OJT process to ensure smooth participant referrals. Performs other duties as assigned to support employer partnerships, participant job placement, and overall program performance. Work closely with Workforce Specialists, Follow-Up Staff, and TCSG Employment Services to gather updates relevant to WIOA performance. Make referrals to employment services when follow-up reveals additional employment support needs. Maintain accurate, timely, and professional case notes in the WorkSource Georgia Portal reflecting all verification efforts. Document services, contacts, and outcomes within 72 hours of completion. Other duties as assigned.

Requirements

Associate degree required in Business, Human Services, Marketing, Workforce Development, or a related field.
At least 1–2 years of experience in workforce development, business services, employer relations, staffing/recruiting, or a related customer‑facing role.
Understanding of WIOA programs, employer services, and work-based learning models (e.g. OJT, apprenticeships).
Strong communication and relationship‑building skills for engaging employers, community partners, and job seekers.
Ability to match job seekers to employment opportunities based on skills, interests, and employer requirements.
Experience conducting outreach, coordinating hiring events, or supporting employer recruitment needs.
Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort using case management or CRM systems.
Strong organizational and time‑management skills with the ability to meet deadlines and manage multiple employer accounts.
Ability to work independently, travel locally, and interact professionally with diverse business and community partners.
Demonstrated ability to maintain confidentiality and follow federal, state, and local program guidelines.

Nice To Haves

Bachelor’s degree in a related field.
Prior experience working with WIOA Adult, Dislocated Worker, or Youth programs.
Experience developing OJT contracts or employer partnerships.
Familiarity with labor market information (LMI) and regional workforce trends.
Experience using the WorkSource Georgia Portal or other workforce case management systems.