Business Services Associate - South County, St. Petersburg Center

CareerSource Tampa Bay•St. Petersburg, FL

27d•Onsite

About The Position

The Business Services Associate (BSA) provides vital administrative, logistical, and candidate-focused support to the Business Services Department. This position ensures accurate documentation, contract processing, job order support, and coordination across programs, enabling the Business Services Consultants (BSCs) and Business Services leadership to focus on strategic employer engagement and service execution. The BSA also supports employment-ready candidates with job matching, referrals, and workforce system navigation. This position will be located in our Business Services Department at the Career Source Tampa Bay's South County St. Petersburg Center located at 3420 8th Avenue South in St. Petersburg.

Requirements

Associate in Arts or Science Degree in Human Services or related field from an accredited institution
Minimum three (3) years of experience in: Recruiting, Staffing, Job placement, Workforce services
Florida Workforce Professional Certification – Tier I required
Completion of Business Services Consultant Certification within one year of hire date.
Proficient in Microsoft Office Suite (Outlook, Word, Excel)
Experience using Employ Florida required
Valid Florida Driver’s License
Strong customer service orientation with a customer-centered approach
Strong change management skills and ability to pivot
Ability to work cooperatively with internal teams and partner agencies
Ability to follow federal, state, and programmatic guidelines
Proficiency with: Databases, Internet systems, Case management platforms
Knowledge of assessment tools and workforce development techniques
Ability to communicate effectively with diverse populations and employers
Ability to identify participant needs and appropriate support services
Strong organizational and time management skills
Strong written and verbal communication skills
Ability to adapt in a dynamic, fast-paced environment
Ability to perform entry-level professional work including: Data analysis, Report preparation
Ability to support the administration of grant-funded programs including: Eligibility coordination

Nice To Haves

Bachelor’s Degree preferred
Exposure to Salesforce platforms preferred

Responsibilities

Complete data entry and prepare contracts including: On-the-Job Training (OJT), Incumbent Worker Training (IWT), Paid Work Experience (PWE), Special Projects (e.g., Summer Youth Employment), REACH Metrics
Collaborate with Adult, Dislocated Worker, Youth, and Special Projects staff to align recruitment and training efforts with the Business Services Plan
Assist employers with creating or updating job descriptions as identified through the Business Solutions Plan (BSP) process
Assist with coordination hiring events, job fairs, and recruitment activities, including: Outreach to participating businesses, Creation of marketing materials, Distribution of promotional content
Maintain detailed records of employer engagement, event participation, and service outcomes to support reporting and continuous improvement
Process and post job orders received from the BSCs, as needed
Provide employment assistance to work-ready job seekers matched to: Job orders, Work-based learning agreements
Promote all CareerSource Tampa Bay (CSTB) programs and services to job seekers
Provide labor market information aligned with participant career goals
Conduct candidate file searches to match employer skill requirements
Provide referrals to: WIOA programs, Grant-funded work-based learning programs
Promote referrals to: Employability Skills Training, Professional Talent of Tampa Bay networking services, as applicable
Ensure all applicable Employ Florida service codes are accurately documented in: Employ Florida, Salesforce
Support Business Development Managers by facilitating quality job placements
Maintain accurate and well-organized documentation on: Candidates, Services, Recruiting activities, Outcomes
Work closely with: Career Services Resource Room staff, RESEA staff, Veterans staff, Training and education partners
Maintain and submit required program reports
Respond to and resolve customer complaints in a timely manner
Perform other duties as assigned