Business Services Analyst

County of Orange • Orange County, CA

2d • Onsite

About The Position

OC Public Works is seeking an operations-focused, analytically strong Business Services Analyst to support business-unit performance, data-informed decision-making, process improvement, and departmental modernization. The role partners with managers, staff, administrative teams, finance, procurement, and leadership to understand operations, diagnose barriers, analyze data, and support the implementation of practical improvements. The incumbent reviews finances, staffing levels, workload drivers, technology and software integration, service needs, compliance risks, and operational trends. Serving as a bridge between business operations, leadership, vendors, and support teams, the analyst helps define problems clearly, create actionable recommendations, and advance solutions that strengthen accountability, increase efficiency, and improve service delivery.

Requirements

• Three (3) years of experience in business analysis, operations, public administration, process improvement, financial analysis, data analytics, business intelligence, technical project coordination, or a closely related field.
• Strong analytical skills
• Clear communication with technical and non-technical audiences
• Ability to support sustainable operational improvements
• Business Operations & Organizational Analysis
• KPI Development, Performance Management & Data Quality
• Financial & Budgetary Analysis
• Software Development & Technology Delivery Awareness
• Process Improvement & Solution Delivery
• Technology Enablement

Nice To Haves

• Hands-on experience with business technology tools is highly desirable, including reporting platforms, workflow automation tools, Microsoft 365, Power BI, Power Automate, Power Apps, SQL-based data sources, document platforms, enterprise systems, or comparable tools.

Responsibilities

• Conducting operational assessments that examine staffing, workload, procedures, systems, finances, and compliance requirements
• Reviewing workload and resource needs using data, productivity trends, demand drivers, backlogs, and service expectations
• Producing business-unit evaluations, staffing studies, operational assessments, business cases, and management reports
• Examining workflows, data flows, approvals, and handoffs to pinpoint inefficiencies and improvement opportunities
• Developing dashboards, recurring reports, workload models, staffing models, and other decision-support tools
• Supporting financial understanding involving budgets, revenues, expenditures, reimbursements, cost recovery, and staffing costs
• Converting operational needs into technology requirements and assist with solution design, testing, documentation, training, and rollout
• Leading discussions with stakeholders, communicate findings, and monitor implementation progress and deliverables

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level