Business Service Representative

Goodwill Industries of Middle Tennessee•Nashville, TN

About The Position

The Business Service Representative (BSR) is a key connector between the organization and the employer community. This role is responsible for building and maintaining relationships with local, regional, and national employers to identify job opportunities for program participants. The BSR organizes job fairs and hiring events, facilitates networking between employers and job seekers, and ensures that employer needs are matched with qualified candidates. The BSR plays a vital role in advancing the mission of Career Solutions by expanding employment opportunities and supporting workforce development initiatives. The BSR’s primary mission is to connect Career Solutions clients to employment opportunities by building strong relationships with employers and facilitating successful job placements. The BSR does not participate in curriculum development or training program design but instead focuses on understanding employer needs and matching qualified candidates to open positions. The Business Service Representative will promote a positive work environment that celebrates our vision, mission and core values in every action and interaction with team members, donors, customers, management and people served.

Requirements

Bachelor's Degree in business, human resources, workforce development, or related field. Equivalent experience may be substituted for education requirements at a rate of two years of relevant experience for each year of required education.
At least 3-5 years of experience in business development, outreach, or partnership roles, preferably within a nonprofit, educational environment, or business association.
Strong relationship-building and networking skills.
Excellent written and oral communication skills.
Ability to organize and facilitate events.
Proficient in Microsoft Word and Excel
Knowledge of labor market trends and workforce development practices.
Strong customer service and interpersonal skills.
Ability to work independently and as part of a team.
Strong time-management skills and attention to detail.
Ability to travel locally for employer visits and events.

Nice To Haves

Experience organizing job fairs or hiring events.
Experience working with diverse populations and employers.
Professional certification in workforce development or business services.
Valid Driver’s License and insurance.
Local travel is required for this role.

Responsibilities

Develops and maintains relationships with employers to identify job openings and workforce needs.
Organizes and hosts job fairs, hiring events, and employer panels to connect job seekers with employment opportunities.
Facilitates networking between employers and job seekers, ensuring a strong match between candidate skills and employer requirements.
Promotes Career Solutions programs and services to employers and community partners.
Collaborates with internal staff to understand job seeker profiles and prepare candidates for employer engagement.
Maintains accurate records of employer contacts, job openings, placements, and event outcomes.
Provides follow-up support to employers and job seekers to ensure successful placements and ongoing satisfaction.
Stays informed about labor market trends, employer needs, and workforce development best practices.
Represents the organization at community events, workforce boards, and industry meetings.
May provide individualized support to job seekers throughout the job search and placement process.
Gather employer feedback on candidate performance and use it to improve placement outcomes.
Track and report on placement rates, employer satisfaction, and repeat business.
Other duties as assigned by management.