Business Service Representative

State of Nebraska • Lexington, NE

11d • $22 • Onsite

About The Position

Do you have a passion for building partnerships that connect businesses with skilled jobseekers? Are you motivated by helping Nebraskans gain employment and supporting employers in meeting their workforce needs? If so, we want you on our team! Join a dedicated team working together to make a positive impact across the state. The Department and Health and Human Services’ Office of Economic Assistance is seeking a results-driven professional to join our Supplemental Nutrition Assistance Program (SNAP) Employment and Training (E&T) team as a Business Service Representative. This position will work directly with employers and community partners to identify, develop and promote employment opportunities for SNAP E&T participants. The position supports participant placement through employer engagement, labor market research and job matching in coordination with case managers and partner agencies. “You have the passion; we have the opportunities – let’s make a difference for Nebraskans!” The Business Service Representative: Is responsible for conducting business outreach, promoting SNAP E&T services, and advocating for participants by aligning their skills and interests with workforce needs. Will identify employment opportunities, develop job leads, and coordinate employer engagement activities to support participant job placement and retention. Maintains regular coordination with community-based organizations, workforce partners, and state agency leadership to support program alignment, share labor market insights, and strengthen employer pipelines through collaborative initiatives and statewide efforts. Will work with computer databases and update, document, and verify information, accurately process assigned work tasks, and prepare correspondence. This position covers Lexington and surrounding areas. Travel to alternative work sites will be necessary for outreach.

Requirements

• Post high school coursework or training in social/behavioral sciences, counseling, business, public administration, education, marketing or a related field; OR experience in client development and case management including interviewing, research and direct customer service.
• Valid driver's license or able to provide independent authorized transportation.
• Knowledge, skills, or experience relating to database use, customer service, and professional communication.
• Must have good time management skills, flexibility, and ability to set and manage priorities.
• Skill in: conducting formal presentations to provide education and share information.
• Ability to: plan, organize time and responsibilities; work collaboratively in a team setting; analyze, develop and organize materials; establish and maintain positive relationships with agency staff, service providers/contractors, community organizations and clients; communicate electronically, on paper or in person to promote, explain, discuss, advise and interact with interested groups on various program-related topics; exercise independent critical thinking skills; maintain liaison with community representatives.

Nice To Haves

• Direct experience working with businesses, job development, sales, networking, relationship building, case management, human services.
• Candidates with prior exposure to employment and training programs, employer engagement, or Workforce Innovation and Opportunity Act (WIOA)/SNAP E&T are preferred.
• Strong communication and relationship-building skills are essential.
• We are looking for individuals who demonstrate initiative in seeking out and developing/maintaining positive partnerships, have a self-starter mindset, good communication skills, and must be results driven.

Responsibilities

• Conducting business outreach
• Promoting SNAP E&T services
• Advocating for participants by aligning their skills and interests with workforce needs
• Identifying employment opportunities
• Developing job leads
• Coordinating employer engagement activities to support participant job placement and retention
• Maintaining regular coordination with community-based organizations, workforce partners, and state agency leadership to support program alignment
• Sharing labor market insights
• Strengthening employer pipelines through collaborative initiatives and statewide efforts
• Working with computer databases
• Updating, documenting, and verifying information
• Accurately processing assigned work tasks
• Preparing correspondence

Benefits

• We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life.
• Your paycheck is just part of your total compensation.
• For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED