Business Service Owner

ITS - Internet Testing Systems•Baltimore, MD

33d•$100,000•Remote

About The Position

Internet Testing Systems (ITS) is seeking a Business Service Owner to join our team. REMOTE—US-only applicants will be accepted. No third-party resumes will be accepted. Salary: $100K About ITS: ITS is a rapidly growing technology company providing cutting-edge technology and quality service to the computer-based testing industry. Our clients are large credentialing and certification organizations in healthcare, law, education, and professional technology -- organizations that administer bar exams, medical board certifications, and professional licensing programs. We believe in strong team dynamics, job satisfaction, and making each team member successful. Because of our unique and leading-edge software environment, our employees typically experience a dramatic increase in their skills and knowledge. We believe that work should be fun and that a successful company needs to nurture its employees, not burn them out. The Successful Business Service Owner will: We are seeking a Service Line Owner who can connect market opportunity, customer need, and product execution. This role identifies growth opportunities within the domain, translates product direction into execution plans, and drives delivery outcomes. This role operates across leadership, business development, program management, software development, quality assurance, customer support, and front-end development. The role ensures that product direction is implemented correctly within the domain and that delivery aligns with customer and business needs. This role has authority over implementation decisions, domain-level trade-offs during development, and release readiness.

Requirements

Comfortable in a client-facing context and able to lead structured discovery conversations
Able to own a domain or system end-to-end, from understanding the business need through delivery and outcome validation
Comfortable using data and metrics to evaluate outcomes and inform decisions
Strong UX and interaction design instincts within a defined design system
Exceptional attention to detail and ability to produce precise specifications
Strong analytical ability across data logic, permissions, and edge cases
Technically fluent and able to collaborate closely with developers and QA
Organized and able to manage multiple initiatives simultaneously
Communicates effectively with both technical and non-technical audiences
US applicants only
Direct applicants only – NO THIRD PARTIES

Responsibilities

Contribute to product strategy based on domain insight and customer engagement
Identify market opportunities, customer segments, and areas for growth within the domain
Own domain-level planning, sequencing, and delivery aligned to the product roadmap
Partner with Sales and leadership on positioning, packaging, and pricing considerations
Monitor product performance, adoption, and client feedback to inform decisions
Be accountable for delivery outcomes, including adoption and client impact
Be an expert on the domain, its users, and the workflows it supports
Conduct discovery with customers and internal stakeholders to understand workflows, constraints, and goals
Translate business objectives and customer input into domain plans, delivery priorities, and detailed specifications
Ensure solutions scale across programs and align with the broader product suite
Create detailed mockups, workflows, use cases, user stories, and functional specifications
Ensure behavior and interaction details align with product direction and the design system, in collaboration with Product and Front End
Work closely with software development and QA to ensure solutions are implemented correctly
Communicate direction, release value, and impact to technical and non-technical audiences
Review outcomes against defined success metrics and adjust plans accordingly
Capture learnings and update domain plans while contributing input to the product roadmap