About The Position

Responsible for conducting quality management audits of residential mortgage loans, identifying and issuing defects to Business Line partners, evaluating and responding to defect disputes, and managing defect resolution through completion. Reviews and interprets investor guidelines, internal policies, procedures, and regulatory requirements to ensure accurate defect determination and quality assessments. Requires in-depth knowledge of Retail Mortgage Originations, including application, processing, underwriting, closing, post-closing, and secondary market requirements. Strong ability to prioritize workflow, manage multiple deadlines, analyze complex loan documentation, and communicate findings effectively across business partners.

Requirements

  • Bachelor's degree, or equivalent work experience
  • Two to three years of applicable experience
  • In-depth knowledge of Retail Mortgage Originations, including application, processing, underwriting, closing, post-closing, and secondary market requirements
  • Strong ability to prioritize workflow
  • Manage multiple deadlines
  • Analyze complex loan documentation
  • Communicate findings effectively across business partners

Nice To Haves

  • In depth understanding of TRID, Closing Disclosures, title company procedures and processes for Mortgage loan closings.
  • Intermediate understanding of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
  • Experience with Net O cloud LOS is highly preferred
  • Ability to build and manage a team of Business Risk professionals who have credibility and work directly with business line management, as appropriate
  • Experience with loan closing review
  • Strong process facilitation and project management skills
  • Well-developed analytical skills
  • Effective oral and written communication skills
  • Possess business acumen and credibility to help business line(s) proactively identify and address changing workforce needs
  • Proficient computer navigation skills, particularly word processing, spreadsheet, databases, and presentations

Responsibilities

  • Conducting quality management audits of residential mortgage loans
  • Identifying and issuing defects to Business Line partners
  • Evaluating and responding to defect disputes
  • Managing defect resolution through completion
  • Reviews and interprets investor guidelines, internal policies, procedures, and regulatory requirements to ensure accurate defect determination and quality assessments

Benefits

  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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