Business Retention Representative (RBAR)

Cable ONE • Remote AZ, AZ

1d • Onsite

About The Position

Cable One and its family of brands are seeking a motivated individual to join their team as a Retention Business Account Representative (RBAR). This role focuses on retaining existing business customers who subscribe to voice and broadband services. Representatives will engage with small and medium-sized companies calling to disconnect their services, aiming to demonstrate the value Cable One offers, identify suitable services, and resolve current concerns. The position is ideal for someone looking for a sales opportunity within an organization dedicated to customer and associate satisfaction, offering a good work-life balance and an inclusive workplace.

Requirements

• High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.
• Ability to work independently and in a team environment.
• Must be detailed oriented and a self-starter.
• Ability to remain calm and patient in all situations, especially when dealing with frustrated customers.
• Confidence to be persistent and professionally sell services after a customer declines an offer.
• Strong problem-solving skills, including the ability to find creative solutions to secure sales.

Nice To Haves

• Associate's degree (A.A.) preferred.
• Experience in telecommunications is preferred.
• Prior sales experience is preferred.

Responsibilities

• Use a variety of problem-solving techniques to retain customers who call to reduce or cancel their services.
• Connect with current customers and help them renew their contracts.
• Follow up with subscribers to answer their questions or confirm if their concerns can be addressed.
• Identify reasons for customer dissatisfaction with products and provide prompt resolution to retain the customer.
• Up-sell Sparklight products including digital, HSD, and phone services to existing business customers.
• Collaborate with other departments to answer customer questions or resolve their concerns.
• Take on other duties as needed to help drive the company's Purpose, fulfill Brand Principles, and abide by Organization's Values.

Benefits

• Medical, dental, and vision plans
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 in the first year)
• Up to seventy-five dollars a month towards cable and internet services
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED