Business Req. Analyst III

First American Payments Systems•Atlanta, GA

4d•Hybrid

About The Position

The Senior Business Requirements Analyst is responsible for collecting and documenting client requirements for our most complex solution implementations including, but not limited to new client implementations, upgrades, add-on modules and features, and betas. The Senior Business Requirements Analyst is responsible to communicate with client to collect and assess system requirements pertaining to hardware, networks, software application and custom requirements. The Senior Business Requirements Analyst utilizes gathered requirements as well as internal process and product knowledge to write the Requirements Document (RD) and other supporting documents as needed for the project. The Senior Business Requirements Analyst leverages modern technologies, including AI‑assisted tools, to enhance requirements gathering, improve process efficiency, and drive continuous modernization of documentation and discovery practices. The Senior Business Requirements Analyst acts as a liaison between the Client and technical and administrative staff and communicates concerns in a timely manner to Project Manager and/or other stakeholders, as necessary. These responsibilities may continue through the project life cycle to support the project team in understanding and updating business requirements. The Senior Requirements Analyst may lead the development and facilitation of test planning.

Requirements

Bachelors in Computer Science, Business Analytics or Technical writing and 3 years experience or HS/GED and 7 years experience working in multiple financial and/or remittance check processing systems.
Two or more years leading discovery for financial technology projects.
Proficiency in MS Office (MS Word, Excel, PowerPoint).
Must be 18 years of age or older

Nice To Haves

Bachelors degree in Computer Science
5 years leading discovery including gathering, analyzing and Documenting client for complex multi solution financial services / product solutions
Experience handling multiple projects in a fast-paced environment.
Experience facilitating client meetings to gather business and technical requirements.
Experience in technical writing, able to create client facing business documentation.
Experience providing status reports to senior management.
Experience acting as a liaison between business and IT groups.
Effective communication and leadership skills.
Excellent problem-solving and analytical skills.
CBAP certification

Responsibilities

Collect and assess customer requirements pertaining to network, software application, environment information and custom requirements.
Facilitate discovery meeting(s) with customer and internal Deluxe resources develop and review the RD.
Lead and/or support SOW creation to ensure that client requirements are properly captured so that accurate estimates can be created; estimates should be within 10% of the actual costs, not including changes in scope.
Create RD for the complete defined solution as proposed to define configuration, modification and deployment of Deluxe -proposed solutions and modify document throughout the discovery process.
Understand the documentation requirements for each engagement and satisfactorily defines those requirements for the project team and the client.
Includes the necessary custom documentation effort in the estimate of work to be done.
Acquire client signoff as appropriate
Organize and facilitate transition meeting with implementation team to review product set-up requirements and ensure understanding of the solution.
Can continue to serve in a QA role to ensure that solution is delivered in accordance with the RD.
Leverage modern tools and emerging technologies, including AI‑enabled solutions, to innovate and improve requirements gathering, analysis, and documentation processes.