Business Representative Compliance Advisor

JPMorgan Chase & Co. • Toronto, ON

10h • CA$55,000 - CA$76,000

About The Position

Execute front-line BRC strategy by completing assigned KYC renewal work in alignment with established standards and team objectives. Own the client (merchant) interaction end-to-end for KYC renewals, from outreach through completion, including follow-ups required to drive timely closure. Conduct client interviews/calls to collect, confirm, and document KYC information required to complete renewal activities, delivering an effective client experience in accordance with BRC standards. Produce accurate written communications and case documentation (emails and case comments/notes) consistent with required quality and BRC standards. Deliver against defined productivity and throughput expectations (e.g., actioning leads and completing weekly KYC uplifts), meeting scorecard targets. Maintain operating discipline expectations (e.g., minimum days in office where applicable), aligned to program requirements. Partner with the VP and peers across a team of advisors to deliver consistent outcomes and support broader team objectives. Identify execution issues and contribute improvement ideas to enhance efficiency and effectiveness of front-line compliance operations.

Requirements

• Strong verbal and written communication skills, with the ability to conduct effective client calls/interviews and produce accurate documentation.
• Demonstrated attention to detail and quality in execution of emails, case comments/notes, and record updates aligned to standards.
• Strong time management and prioritization skills, with the ability to deliver consistently to productivity/throughput expectations.
• Batchelor degree or equivalent work experience

Nice To Haves

• ACAMs, CIPP/C or equivalent certifications

Responsibilities

• Execute front-line BRC strategy by completing assigned KYC renewal work in alignment with established standards and team objectives.
• Own the client (merchant) interaction end-to-end for KYC renewals, from outreach through completion, including follow-ups required to drive timely closure.
• Conduct client interviews/calls to collect, confirm, and document KYC information required to complete renewal activities, delivering an effective client experience in accordance with BRC standards.
• Produce accurate written communications and case documentation (emails and case comments/notes) consistent with required quality and BRC standards.
• Deliver against defined productivity and throughput expectations (e.g., actioning leads and completing weekly KYC uplifts), meeting scorecard targets.
• Maintain operating discipline expectations (e.g., minimum days in office where applicable), aligned to program requirements.
• Partner with the VP and peers across a team of advisors to deliver consistent outcomes and support broader team objectives.
• Identify execution issues and contribute improvement ideas to enhance efficiency and effectiveness of front-line compliance operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree