Business Relationship Support Specialist - GPL Dedicated Service Team Lead
About The Position
Wells Fargo is seeking a Business Relationship Support Specialist - Dedicated Service Team Lead in Global Payments & Liquidity (GPL) as part of Enterprise Functions. In this role, you will be accountable for a complex portfolio of customers, sharing a leadership role with the manager to oversee a portfolio of accounts. You will balance day-to-day production support while driving strategic improvements, identifying opportunities for process improvements within the portfolio, and verifying compliance and reporting identified issues for resolution. You will make decisions on complex customer issues, partner with the manager to resolve issues and provide status updates on implementations, and develop expertise in the policies, procedures, and compliance requirements. You will handle complex customer issues which include escalation and resolution, lead the team, and serve as a subject matter expert for the department. You will collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals, interact with internal customers, and receive direction from leaders. You will exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.
Requirements
- 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Nice To Haves
- Leadership experience in Treasury, financial services or customer service
- Proven success leading escalations, coordinating with stakeholders, and delivering timely updates
- Strong knowledge and understanding of treasury management tools, products and services
- Experience coaching and developing team members
- Ability to inspire, motivate and influence others
- Proven ability to partner with internal and external partners to meet the needs of the customer
- Ability to work in a fast paced, deadline driven environment
- Excellent verbal, written, and interpersonal communication skills
- Proven problem solving and decision-making skills
- Strong organizational, multi-tasking, and prioritizing skills
- Strong computer skills, including Excel, MS Word and Power Point
Responsibilities
- Be accountable for a complex portfolio of customers
- Share leadership role with manager to oversee a portfolio of accounts
- Balance day-to-day production support while driving strategic improvements
- Identify opportunity for process improvements within the portfolio
- Verify compliance and report identified issues for resolution
- Make decisions on complex customer issues
- Partner with manager to resolve issues and provides status updates on implementations
- Develop expertise in the policies, procedures, and compliance requirements
- Handle complex customer issues which include escalation and resolution
- Lead team and serve as a subject matter expert for the department
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Benefits
- Wells Fargo is an equal opportunity employer.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
