Business Relationship Support Associate – GPL National Service Group (NSG) CSO 3

Wells Fargo Bank•Minneapolis, MN

3d•Hybrid

About The Position

Wells Fargo is seeking a Business Relationship Support Associate (CSO3) in Global Payments & Liquidity (GPL) as part of Enterprise Functions. The team supports Internal partners as well as external customers for various banking products. Please note this role is in an Inbound Call Center Environment: 100% of day is on the phone. In this role, you will: Provide exceptional customer experience Interact with internal and external customers Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Service treasury management products and services Identify and resolve client issues, acting as a liaison between the client and bank operations, sales officers, vendors and Relationship Managers to ensure the delivery of quality services to meet and exceed client needs Identify trends through client interactions Identify exceptions and suggest products, procedures or services that will assist in streamlining the clients' interactions Train clients on products and services to ensure optimal delivery and meet implementation needs Identify opportunities for process improvements Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

Requirements

6+ months of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Intermediate Microsoft Office skills
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Effective organizational, multi-tasking, and prioritizing skills
Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
Ability to work in a fast-paced deadline driven environment
Must be based in Minneapolis, Minnesota (MN) – 600 S. 4th Street or willing to relocate at your own expense.
This position is not eligible for Visa sponsorship.

Nice To Haves

Strong knowledge with a wide variety of Treasury Management products
Experience in a call center environment with strong telephone etiquette skills
Bank Branch experience
Ability to lead, train & mentor new hires and internal partners
Demonstrated ability to navigate multiple computer systems and applications while efficiently and effectively using search tools to locate and verify information

Responsibilities

Provide exceptional customer experience
Interact with internal and external customers
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Service treasury management products and services
Identify and resolve client issues, acting as a liaison between the client and bank operations, sales officers, vendors and Relationship Managers to ensure the delivery of quality services to meet and exceed client needs
Identify trends through client interactions
Identify exceptions and suggest products, procedures or services that will assist in streamlining the clients' interactions
Train clients on products and services to ensure optimal delivery and meet implementation needs
Identify opportunities for process improvements
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals