Business Relationship Manager II
About The Position
This position establishes and maintains strong relationships with partner departments, including senior leadership and key stakeholders, to understand their business goals, challenges, and technology needs. The Business Relationship Manager II serves as the primary point of contact for partner departments in relation to IT services that cannot be fulfilled by primary service owners, ensuring their needs are addressed and expectations are managed effectively. They actively participate in IT governance processes, representing the needs and perspectives of partner departments. This role collaborates with partner departments and internal ITD team members to develop enterprise IT-enabled strategies and initiatives that align with business objectives and provide guidance and recommendations on technology solutions. The incumbent stays informed about industry trends, emerging technologies, and best practices related to IT business relationship management, and incorporates them into departmental strategies and practices. Additionally, they identify opportunities for IT process improvements, innovation, and digital transformation to enhance efficiency and service delivery for partner departments, initiating the ideation phase with partners to transition into the project/program portfolio pipeline. This role also facilitates regular communication channels between the IT Department and partner departments, and within ITD to ensure effective coordination, resolve issues, and provide updates on IT initiatives. The position also involves developing and providing formal training in areas of expertise, coordinating and supporting training for designated staff, and maintaining knowledge of current developments and practices. All other duties and tasks as assigned.
Requirements
- Bachelor's degree
- Five (5) years of relevant experience
- Any combination of relevant education and experience may be substituted on a year-for-year basis.
- Valid and unrestricted Arizona Class D Driver License - Arizona Department of Transportation - Motor Vehicle Division
- Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
- Criminal background check required.
Nice To Haves
- A valid and unrestricted driver’s license with two (2) years of licensed driving is required.
- Five years of experience as a Business Relationship Manager or in a related role.
- MBA, MPA, MIS or related field of study with significant experience in IT projects and relationship building.
- Business Relationship Manager Professional certification
- ITIL Foundations certification
- Experience working in the assigned area for business relationship assignment(s)
- Experience working in a government or public sector environment is highly desirable.
- Experience working with strategists and/or architects in developing strategic plans, roadmaps & success measures
- Strong understanding of customer relationship management principles and practices
- Excellent written and verbal communication skills
- Demonstrated strength in analytical and problem-solving skills
- Ability to work independently and as a member and leader of a team
Responsibilities
- Establishes and maintains strong relationships with partner departments, including senior leadership and key stakeholders, to understand their business goals, challenges, and technology needs.
- Serves as the primary point of contact for partner departments in relation to IT services which can’t be fulfilled by primary service owners, ensuring their needs are addressed and expectations are managed effectively.
- Actively participates in the IT governance processes, representing the needs and perspectives of partner departments.
- Collaborates with partner departments and internal ITD team members to develop enterprise IT enabled strategies and initiatives that align with business objectives and provide guidance and recommendations on technology solutions.
- Stays informed about industry trends, emerging technologies, and best practices related to IT business relationship management, and incorporates them into departmental strategies and practices.
- Identifies opportunities for IT process improvements, innovation, and digital transformation to enhance efficiency and service delivery for partner departments.
- Initiates ideation phase with partners to transition into project/program portfolio pipeline.
- Facilitate regular communication channels between the IT Department and partner departments, and within ITD to ensure effective coordination, resolve issues, and provide updates on IT initiatives.
- Develops and provides formal training in areas of expertise.
- Coordinates and supports training for designated staff.
- Maintains knowledge of current developments and practices.
- Performs all other duties and tasks as assigned.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- Disability insurance
- Flexible Spending Account (FSA) coverage
- Pension plan
- Optional Roth and pretax deferred compensation savings
- 38 paid days off in the first year of employment (increasing in subsequent years)
- Twelve weeks of paid parental leave
- Paid tuition reimbursement
- Student loan repayment
- Off- and on-the-job training
- Employee resource groups
- Paid volunteer hours
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
