Business Relationship Manager II

City of Tucson•Tucson, AZ

7d•$35 - $53•Onsite

About The Position

The Business Relationship Manager II (BRM II) position at the City of Tucson serves as a strategic liaison between the City of Tucson’s Information Technology Department (ITD) and partner departments, aligning technology solutions with business needs and objectives. This role fosters strong stakeholder relationships, enhances communication and collaboration, and proactively identifies opportunities for innovation and service improvement. The BRM II also balances departmental priorities with IT resources while providing leadership and guidance to the BRM team. Work is performed under the supervisor of the IT Manager. This position does not supervise.

Requirements

Bachelor's degree.
Five (5) years of relevant experience.
Any combination of relevant education and experience may be substituted on a year-for-year basis.
Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
Excellent written and verbal communication skills
Demonstrated strength in analytical and problem-solving skills
Ability to work independently and as a member and leader of a team

Nice To Haves

Five years of experience as a Business Relationship Manager or in a related role.
MBA, MPA, MIS or related field of study with significant experience in IT projects and relationship building.
Business Relationship Manager Professional certification
ITIL Foundations certification
Experience working in the assigned area for business relationship assignment(s)
Experience working in a government or public sector environment is highly desirable.
Experience working with strategists and/or architects in developing strategic plans, roadmaps & success measures
Strong understanding of customer relationship management principles and practices

Responsibilities

Establishes and maintains strong relationships with partner departments, including senior leadership and key stakeholders, to understand their business goals, challenges, and technology needs.
Serves as the primary point of contact for partner departments in relation to IT services which can’t be fulfilled by primary service owners, ensuring their needs are addressed and expectations are managed effectively.
Actively participates in the IT governance processes, representing the needs and perspectives of partner departments.
Collaborates with partner departments and internal ITD team members to develop enterprise IT enabled strategies and initiatives that align with business objectives and provide guidance and recommendations on technology solutions.
Stays informed about industry trends, emerging technologies, and best practices related to IT business relationship management, and incorporates them into departmental strategies and practices.
Identifies opportunities for IT process improvements, innovation, and digital transformation to enhance efficiency and service delivery for partner departments.
Initiates ideation phase with partners to transition into project/program portfolio pipeline.
Facilitates regular communication channels between the IT Department and partner departments, and within ITD to ensure effective coordination, resolve issues, and provide updates on IT initiatives.
Develops and provides formal training in areas of expertise.
Coordinates and supports training for designated staff.
Maintains knowledge of current developments and practices.
Performs all other duties and tasks as assigned.