Business Relationship Manager I

Fortegra•Jacksonville, FL

10h•Onsite

About The Position

The Business Relationship Manager is responsible for building and maintaining positive relationships with internal and external customers, understanding the complex nature of the company’s business and products offered, and aligning business and system requirements for receipt and processing of bordereau files for sales/cancels and/or claims. Complete processing reconciliations to include research and resolution of differences and applying and tracking receivables. The Business Relationship Manager pro-actively manages the overall operational relationship with MGA’s/customers/accounts and is a trusted partner working directly with our Sales, Underwriting, and Financial teams.

Requirements

Bachelor’s Degree in Accounting and/or Business, Computer Science, Information Systems or equivalent work experience.
At least 3 years of experience in account management, client relations, or operation support within insurance, finance or related industry.
3-5 years minimum of relevant work experience required as a Business Relationship Manager.
Comprehensive understanding of administrative operations, information systems, business processes, and capabilities.
Experience managing projects with structured governance and reporting.
Experience shaping business partner demand and understanding and solving business challenges.
Ability to partner and collaborate with all levels of personnel.
Excellent written and verbal communications skills and negotiation capabilities.

Responsibilities

Develop and maintain working relationship and serve as liaison with MGA’s/customers/accounts ensuring that the service provider continues to understand the needs of existing customers and establishes relationships with potential new customers.
Establish realistic expectations to develop and support trust with internal and external customers.
Maintain an efficient, positive workflow.
Identify opportunities and create pro-active solutions, while resolving existing challenges.
Understand business, product, and system requirements to manage business.
Receive and process business to include bordereau mapping, validation and processing.
Reconcile business processed, resolve differences, and monitor and track receivables.
Maintain a list of all aged account receivable balances by associated MGA/customer/account.
Capture customer requirements and agree upon service level targets with customers who request the provision of existing standard services (no modifications to existing Supporting Services are necessary in order to fulfill the customer's needs).
Understand and document the desired outcome of a service, and decide if the customer's need can be fulfilled using an existing service offering or if a new or changed service must be created.
Handling complaints and escalations, assessing the complaints and implementing corrective action as needed.
Other duties as assigned.