Business Relationship Lead - Northern Florida

MSC Cruises•Miami, FL

About The Position

Where passion meets opportunity The best of your adventures is the one you have yet to sail! Your Purpose To achieve the Luxury Division’s commercial objectives and revenue targets within assigned source market region. Lead specific assigned strategic accounts to grow market share, create bias and brand loyalty, identify new business development opportunities and grow the brands visibility. Collaborate with peer Business Relationship Leaders to leverage sales distribution networks and marketing platforms ensuring brand consistency, policy and pricing integrity. To work with broader cross-functional stakeholders, ensuring business success. Your Impact Lead and manage defined Go-to-Market strategy for assigned region in terms of key accounts and business development initiatives. Implementation of all sales plans, strategies as defined by leadership. Develop best in class relationships that shift share and grow partner loyalty to achieve and exceed KPIs through a focused communication plan. Exceed overall gross and net revenue goals as set by leadership. Executive business review meetings and leverage performance data to support revenue generation. Manage with leadership and the Global Trade Marketing Leader all cooperative marketing plans, ROI and regular partner performance reviews, QBRs against targets. Lead any Pay for Performance plans with partners. Promote group, incentive and charter business from assigned accounts. Manage assigned budget and Forecast Process with an expert understanding of channel mix and acquisition cost impact. Effectively utilize all Sales tools, to include Salesforce, Conga Contract Management, EXP360, E-Learning. Maintains brand and product visibility by participating in the appropriate trade partner events. Deliver high caliber training using all tools available. Embrace and professionally execute educational visits, Creates a culture of success, collaboration and ongoing business goal achievement across peers, accounts and brand teams. Maintain high levels of customer service for both internal and external stakeholders. Acts as a role-model for brand values as an ambassador and broader corporate citizen. Demonstrates Crisis Management expertise and reliability.

Requirements

2-10 years of hospitality sales experience (luxury cruise industry experience a plus) with a desired 2 years working for luxury brand(s)
Proven track record in luxury travel industry related sales and revenue growth
Stellar professional reputation. Highly personable, trusted, with respected and established credibility.
Excellent sales network. known contact base and high knowledge of partners / key accounts in region.
Strong planning, organizational and budgeting skills
Proactive problem solver and opportunity seeker based on fact and results.
Strong negotiator who sells on value not price. Understands when to say “no” to get to a “yes”.
Effective and persuasive communication skills – excellent at presenting to small and large audiences
Possesses the “Art of Listening and Knowledge Exchange”
Command of spoken and written local language and English
Technically fluent and capable with reservation and CRM platforms (Versonix and SalesForce skilles an advantage)

Nice To Haves

luxury cruise industry experience
2 years working for luxury brand(s)
Versonix and SalesForce skilles

Responsibilities

Lead and manage defined Go-to-Market strategy for assigned region in terms of key accounts and business development initiatives.
Implementation of all sales plans, strategies as defined by leadership.
Develop best in class relationships that shift share and grow partner loyalty to achieve and exceed KPIs through a focused communication plan.
Exceed overall gross and net revenue goals as set by leadership.
Executive business review meetings and leverage performance data to support revenue generation.
Manage with leadership and the Global Trade Marketing Leader all cooperative marketing plans, ROI and regular partner performance reviews, QBRs against targets.
Lead any Pay for Performance plans with partners.
Promote group, incentive and charter business from assigned accounts.
Manage assigned budget and Forecast Process with an expert understanding of channel mix and acquisition cost impact.
Effectively utilize all Sales tools, to include Salesforce, Conga Contract Management, EXP360, E-Learning.
Maintains brand and product visibility by participating in the appropriate trade partner events.
Deliver high caliber training using all tools available.
Embrace and professionally execute educational visits
Creates a culture of success, collaboration and ongoing business goal achievement across peers, accounts and brand teams.
Maintain high levels of customer service for both internal and external stakeholders.
Acts as a role-model for brand values as an ambassador and broader corporate citizen.
Demonstrates Crisis Management expertise and reliability.