Business Relations Administrator I
About The Position
This position reports to the Business Relations Supervisor and is responsible for coordinating the documentation of membership modifications. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Responsible for initiating process for: Name Changes, Voluntary Surrender, Owner Transfer, Estoppel, Refinance request • Answering questions from members on modification process via phone, email and CRM • Providing appropriate forms and instructions to members • Quoting and collecting modification fees and process cc payments • Research accounts/complete intensive research as needed • Sorting and processing mails, verifying proper documentation including signatures and notarization and notate completed accounts for reporting purposes • Sending confirmation of completed modification to Members and Resorts • Processing Welcome package and Certificates of Ownership request • Follow up request with Brokers/members/clients • Assist and answer front office agent questions as needed • Preparing scheduled Resort Groups reports and Departmental Monthly reports • All other duties and projects as assigned by management. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Work Environment The work for this position is conducted in an office environment. The noise level in this environment is usually moderate. Americans with Disability Specifications The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to sit at the computer and do data entry and look at the screen for extended periods of time with minimal breaks.
Requirements
- High school diploma (or GED or High School Equivalence Certificate)
- Excellent organizational, analytical, multi-tasking and prioritizing skills
- Ability to work under pressure
- Knowledge of MS Office applications (Word, Excel and Outlook)
Nice To Haves
- Bilingual is a plus
Responsibilities
- Responsible for initiating process for: Name Changes, Voluntary Surrender, Owner Transfer, Estoppel, Refinance request
- Answering questions from members on modification process via phone, email and CRM
- Providing appropriate forms and instructions to members
- Quoting and collecting modification fees and process cc payments
- Research accounts/complete intensive research as needed
- Sorting and processing mails, verifying proper documentation including signatures and notarization and notate completed accounts for reporting purposes
- Sending confirmation of completed modification to Members and Resorts
- Processing Welcome package and Certificates of Ownership request
- Follow up request with Brokers/members/clients
- Assist and answer front office agent questions as needed
- Preparing scheduled Resort Groups reports and Departmental Monthly reports
- All other duties and projects as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
